Key Responsibilities:• Accountable for project management functions• Accountable for team performance and results• Provide technical or domain guidance to various teams and customers• Lead specific client for ongoing service delivery, including managing and directing staff assigned• Doing regression testing• Serve as primary point of contact to the Client Service Delivery team• Provide subject matter expertise and hands-on support to manage work volume.• Handle all complex client/participant escalations and provide resolutions• Responsible for meeting Service Level Agreements (SLAs)• Ensures productivity meets or exceeds service and quality standards• Support formal internal and external audits• Develop working relationships with the client, third party vendors and other internal parties toensure seamless delivery on specific tasks, special projects and/or participant issues• Interacting very frequently with technical team internal and external• Creating SOP for the ongoing operation delivery team• Writing basic and advance SQL queries for various reporting and analysis• Doing quarterly performance review of the associates in my team

Key Responsibilities:• Worked for the US health and welfare processes• Worked on daily task to ensure that all customers account shows correct enrollments in theinsurance plans• Managed vendor relationships and serve as the point of contact on issue resolution for participants• Involved in transition activities and streamlining process.• Followed SOP guidelines or rules to make any update in the customer account• Sending a communications to customers about any changes made in the account• Working on disputes and escalations arisen by the customers and closing with a satisfactoryresolution• Working on monthly activity to ensure each customer accounts get debited with the premiumamount correctly• Reconciling all premiums deducted from the customer account and sending to all insuranceproving companies or vendors• Ensuring to meet the client defined SLAs to avoid any penalty• Participated in annual open enrollment process including system updates, communications, andmeetings, testing and working with assigned vendors as needed.• Researched and recommended plan changes as needed.