Irshad Rahaman Email & Phone Number

Rexdale, Ontario, Canada

- Skilled Problem Solver: Deliver customized solutions to diverse member inquiries daily, enhancing customer satisfaction.- Sales Proficiency: Conduct over 30 outbound calls weekly to successfully upsell Duca’s products and services.- Relationship Builder: Foster strong connections with 100+ members, contributing to a branch Net Promoter Score (NPS) exceeding 80.- Cash Management Expertise: Reconcile cash drawers with exceptional accuracy, managing over $25K daily while maintaining a 0% fraud rate.- Procedural Compliance: Follow strict opening and closing procedures to safeguard employees and bank assets.- Sales Initiative: Proactively identify sales opportunities, driving product sales, enhancing member satisfaction, and generating referrals to Financial Service Officers (FSOs).- CRM Utilization: Effectively use CRM tools to document and manage member interactions, ensuring up-to-date records.

Toronto, Ontario, Canada

- Visual Merchandising Expert: Strategically merchandised the sales floor to enhance customer engagement and effectively display overstock items, driving increased sales- Sales Performance Leader: Consistently achieved sales goals, including 20% add-ons, an average transaction value (ATV) of $60, and an impressive index of performance metrics (IPC of 3)- Team Collaboration: Worked closely with team members to create a dynamic retail environment, contributing to our recognition as one of the top 3 stores in regional sales- Accurate Transaction Processing: Handled sales transactions and returns with 100% accuracy, ensuring a seamless customer experience.

Toronto, Ontario, Canada

- Customer Service Advocate: Supported customer service goals and fostered strong relationships through friendly, knowledgeable, and positive communication.- Strategic Problem Solver: Proactively addressed issues on the sales floor, identifying effective solutions to ensure a seamless service experience.- Team-Oriented: Collaborated closely with management, following clear instructions and adhering to corporate policies for operational success.- Adaptable and Efficient: Remained flexible to the evolving needs of the business, successfully fulfilling roles across various departments with speed and efficiency.