Irshad Abdul Azeez Email & Phone Number

Dubai, Ae

United Arab Emirates

As a Product Consultant of Atawasal.com, I specialize in driving product technical development and growth through a comprehensive understanding of customer requirements and market trends. My expertise spans from ideation to the successful launch of omnichannel SaaS applications, ensuring timely market entry and budget adherence. I collaborate with cross-functional teams to provide technical support for web applications and APIs, demonstrating proficiency in technical,Marketing and robust analytical skills to resolve technical challenges.Key achievements include:• Ideation to Launch: Successfully contributed to the development and market launch of an omnichannel SaaS application within project timelines and budget.• Technical Support: Worked closely with technical teams to understand and meet customer requirements for web applications and APIs.• Process Improvement: Reduced project delays by 15% through effective tracking and problem resolution, and improved team productivity by 20% with efficient task allocation workflows.• Client Satisfaction: Enhanced client satisfaction by 25% through regular updates and effective cross-functional team communication.• Integration Expertise: Successfully integrated WhatsApp Business API with CRM and ERP systems, enhancing user experience insights.• Chatbot Implementation: Implemented chatbots for various use cases, improving user engagement by 30%, and onboarded over 10 chatbot flows across diverse business sectors.• Leadership: Led a team of developers, testers, and designers, ensuring high standards of deliverability and accountability.I am dedicated to leveraging digital marketing campaigns, including pay-per-click advertising, to drive product growth and market presence. My strong practical knowledge of platforms such as Facebook Business Manager and WhatsApp Commerce,WhatsApp Flow positions me to effectively automate and enhance customer engagement.

Dubai, United Arab Emirates

Offering support for the Enterprise Bulk SMS system and the Campaign Manager application Responsible for 2nd line application support and continuous improvement of existing systems.• Liaise with external agencies to implement and support core applications including arranging for the provision of hardware.• Testing the developed solutions and preparing technical documentation.Implementing upgrades and fixes from system software providers. Contribute to complete impact analysis and upgrade recommendations for new software releases.• Work with other members of the application support team to deliver changes to systems, including training and user documentation.• Maintain procedures and tools for the correct recording and progress of requests for support.• Ensure that requests for support are properly logged, assigned, and responded to in a timely manner and according to agreed standards and procedures. Ensure users and other related parties are kept informed of progress and that corrective action is taken to avoid or minimize delays.• Initiate action, by software suppliers, on the development of system enhancements to overcome known problems.• Investigate potential and actual service problems and recommend solutions, Develop and use formal procedures to plan and test proposed solutions.• Advise management of significant developments with regard to existing and emerging system software.• Interpret technical manuals and documentation and, in consultation with users, devise new or revised procedures for using systems, products, or services.

Dubai

Providing software application support under the supervision of the Senior Engineer.Performing analyses on software application functionality and suggesting improvements.Ensuring effective front-end and back-end functionality of applications.Consulting with the software development team, internal users, and clients to improve application performance.Managing code migration across environments to ensure continued and synchronized functionality.Establishing the root causes of application errors, and escalating serious concerns to the Senior Engineer.Keeping a record of configuration changes and scheduling application updates.Documenting processes and monitoring application performance metrics.Providing front-end support to clients and colleagues in other departments.

Thrissur

Microsoft ASP.netMVC architecture.Developed Web based Customer relationship management Application.