* Maintained regular contact with existing clients, ensuring the company's presence and actively re-engaging and reviving relationships.* Focused on nurturing client connections in alignment with company objectives, prioritizing client retention and meeting sales targets* Prepared detailed client reports, identified inactive accounts, and conducted needs assessments to understand each client's specific requirements.* Leveraged insights to propose tailored solutions… Show more * Maintained regular contact with existing clients, ensuring the company's presence and actively re-engaging and reviving relationships.* Focused on nurturing client connections in alignment with company objectives, prioritizing client retention and meeting sales targets* Prepared detailed client reports, identified inactive accounts, and conducted needs assessments to understand each client's specific requirements.* Leveraged insights to propose tailored solutions, encouraged clients to upgrade packages, and explored additional product offerings.* Managed the client portfolio, ensuring accurate and compliant documentation, and served as the primary point of contact for client inquiries. Show less

* Managed the Inbound Contact Centre and Premier Contact Centre teams, delivering world-class service to the bank's niche customer segment.* Oversaw teams responsible for Social Media customer engagement on platforms such as the HSBC Facebook page and web chat.* Contributed to managing call volumes, driving teams to convert calls into sales and encourage migration to digitized, automated channels.* Handled projects aimed at redirecting calls to more efficient, digital… Show more * Managed the Inbound Contact Centre and Premier Contact Centre teams, delivering world-class service to the bank's niche customer segment.* Oversaw teams responsible for Social Media customer engagement on platforms such as the HSBC Facebook page and web chat.* Contributed to managing call volumes, driving teams to convert calls into sales and encourage migration to digitized, automated channels.* Handled projects aimed at redirecting calls to more efficient, digital, and cost-effective platforms, with strategies periodically reviewed to enhance customer adoption.* Recruited, trained, and mentored staff to maintain HSBC's high customer service standards, focusing on upskilling employees to meet evolving service expectations.* Led Business Continuity Planning. During critical periods of COVID-19, ensured business-as-usual (BAU) operations. Show less

* Supported to manage client contracts and delivering face-to-face services in a timely manner, ensuring a world-class experience as per the Premier brand promise.* Managed client portfolios by proposing tailored solutions to address financial objectives, including business expansion, debt management, investments, and other financial goals.* Submitted credit and loan applications with detailed recommendations for approval or rejection, ensuring accuracy and alignment with client… Show more * Supported to manage client contracts and delivering face-to-face services in a timely manner, ensuring a world-class experience as per the Premier brand promise.* Managed client portfolios by proposing tailored solutions to address financial objectives, including business expansion, debt management, investments, and other financial goals.* Submitted credit and loan applications with detailed recommendations for approval or rejection, ensuring accuracy and alignment with client needs.* Prepared and completed sales documentation, managed data input, generated reports, and liaised with support functions to streamline processes.* Maintained in-depth knowledge of client portfolios using CRMS and analytical tools to offer informed insights and recommendations.* Handled office administrative tasks, including system input, correspondence, telephone calls, emails, filing, and diary management to ensure smooth office operations. Show less

* Actively acquired and prospected new Premier Banking Onshore customers, developing and strengthening relationships in alignment with the bank's business goals.* Contributed to the profitability of Premier Banking by achieving profit and growth targets.* Managed relationships with affluent customers through professional consultative financial analysis, offering personalized financial solutions.* Conducted up-selling and cross-selling of banking products, providing… Show more * Actively acquired and prospected new Premier Banking Onshore customers, developing and strengthening relationships in alignment with the bank's business goals.* Contributed to the profitability of Premier Banking by achieving profit and growth targets.* Managed relationships with affluent customers through professional consultative financial analysis, offering personalized financial solutions.* Conducted up-selling and cross-selling of banking products, providing regular market updates and trend analysis to help customers make informed decisions.* Ensured superior customer service, enhancing the overall customer experience and maintaining the high standards of Premier Banking. Show less

* Assisted customers with opening and closing accounts, ensuring smooth onboarding and offboarding experiences.* Promoted automated banking channels and services to enhance customer convenience and increase digital adoption.* Sold a range of deposit, investment, credit, and loan products to meet customer needs and support their financial goals.* Researched and evaluated loan applicants' financial status, references, creditworthiness, and repayment ability to assess… Show more * Assisted customers with opening and closing accounts, ensuring smooth onboarding and offboarding experiences.* Promoted automated banking channels and services to enhance customer convenience and increase digital adoption.* Sold a range of deposit, investment, credit, and loan products to meet customer needs and support their financial goals.* Researched and evaluated loan applicants' financial status, references, creditworthiness, and repayment ability to assess eligibility for personal loans.* Facilitated the loan process by completing credit and loan documentation, ensuring compliance and accuracy.* Provided tailored financial solutions to address customer objectives, including business expansion, debt management, and investments for both corporate and personal clients.* Delivered product information to meet client needs and offer suitable solutions across a range of banking services.* Balanced end-of-day branch stock and reconciled accounts to ensure accurate financial reporting and smooth branch operations. Show less

* Provided accurate and timely information to the general public on various government services as part of a BPO service for the Government Information Centre.*Acted as the primary point of contact for citizens seeking information, ensuring clarity and precision in all communications.*Assisted with inquiries related to government procedures, services, and programs, maintaining a high level of professionalism and service quality.* Ensured all information shared was… Show more * Provided accurate and timely information to the general public on various government services as part of a BPO service for the Government Information Centre.*Acted as the primary point of contact for citizens seeking information, ensuring clarity and precision in all communications.*Assisted with inquiries related to government procedures, services, and programs, maintaining a high level of professionalism and service quality.* Ensured all information shared was up-to-date and compliant with government standards and protocols.* Handled a high volume of inquiries efficiently while maintaining customer satisfaction and adhering to service timelines. Show less