Ilana Michelle Rubin Email & Phone Number

New York City Metropolitan Area

- Onboard and fully train Customer Operations Agents on product, tooling, for both email and live chat channels.- Develop and design e-Learnings, modules, and worksheets for new hire on-boarding, continued education, and new product releases. - Facilitated remote on-boarding sessions both domestically and internationally. - Collaborate with stakeholders to identify learning gaps and create resolutions as well as establishing learning plans ahead of new product releases. - Collaborate with our Product Support and Product Designers to build trainings for newly acquired companies. - Developed and created training materials on NFT supported features for our specialized support team.- Analyze learning needs for new product acquisitions.

Greater New York City Area

● Scheduled and managed External Shadowing Program where other departments could shadow Customer Operations teams to better align company goals.● Troubleshooted platform-related issues and manage Live Chat and Email queues.● Maintain knowledge and understanding of the platform throughout all updates, escalate issues whennecessary, as well as tracking and reporting customer feedback.● Maintain concurrency working with multiple customers at a time and provides actionable instructions toempower them in future troubleshoots.● Collaborate with team members and experts to find solutions to customer cases and track bugs.● Selected as Video Auditor and audited over 100 support videos to find potential improvements.● Selected among four advisors to train and further develop new hires and new on-boarding program.● Chosen from a department of 30+ advisors to spearhead the Live Chat Development Program to shape and transition new hires in Live Chat support.● Facilitated live product demo stations at Ladies Get Paid event to walk visitors through productexperience.

PA for MTV's MADE. Responsibilities include logging, clearing locations, etc.

Brainstormed/pitched ideas and jokes for potential wrapsMonitored and documented footage in need of clearanceCo-produced fan videos for various interstitialsCo-wrote 600+ interstitials for television (i.e. MTV’s Pack Facts) Wrote rough drafts of scriptsScouted locations for shootsCompleted cue sheets for music media licensingCoordinated with music media licensing for footage clearanceProduced “Artist to Watch” packagesAcquired, administered, and recorded elements for showDirect liaison with MTV’s Talent and Music departmentConnected with record labels, cable/non-cable networks, and independent media agencies to negotiate usage terms and organize music requestsWorked closely with Segment Producers, Editors, and MTV’s Music, Press, Marketing, Ad Sales, Legal & Standards to guarantee broadcast clearance. Supervised all PA’s and ensured the facilitation of their weekly duties

Mtv

Responsible for attaining elements for packages.Logged time codes at shoot for host’s reads.Monitored minute by minute of show’s ratings each week.Delivered weekly copies of show to MML, copyright, etc.Maintaining communication with our edit to ensure work flow is operating smoothlyAttend talent/music meetings Keep talent/music calendars up to date with prospective shows/artists/actors we'd pursue for future packages

Greater New York City Area

- Shooting/Editing comedy sketches.- Director actors.- Prioritize and organize sequence of shots. - Transcoding video to ensure all footage matches.

New York, Ny

Logging footage, assisting on production shoots for MTV's MADE and 10 on Top, acquiring releases from talent, responsible for picking up props and other production management related tasks, etc.

For the NYU's 6 week Summer Publishing Intensive at the SCPS I am responsible for prepping and setting up speaker presentations and microphones to ensure that every day's lesson plan runs smoothly.In addition, I am also responsible for organizing student and speaker packages and distributing daily materials that the students receive.

I was responsible for finding director's reels, basic editing on commercials and short documentaries, and burning different materials to dvd. I also assisted in setting up casting calls and reviewing the results of every auditioner.

Certificate In Ux Design

Bachelor Of Arts (Ba), Tv/Video Production

Activities and Societies: Atheltics Club, NBS, and PSTVProduced a brand new games how on PSTV for one semester and was assistant producer.

Improv

Certificate, Ux Design

Certification in UX Design.

Improv And Sketch