Irum Jones

Irum Jones Email and Phone Number

Connecting people with the right resources & communities to help them WIN! Best Selling Author, Advisor, Philanthropist, Small Business Champion & Founder of Electrician On Call @ CONQUER
Dallas, TX, US
Irum Jones's Location
Dallas, Texas, United States, United States
Irum Jones's Contact Details
About Irum Jones

So glad to connect! Here's some information about me & ways I can support you! Time is Money: 20+ years of experience under my belt to manage all phases of a project life cycle, including resources & budgets, and I've also earned the reputation of being the "Go-To" emergency project manager whenever there's a crisis! Techie at Heart: As a software enthusiast, I provide U/X concepts and functional & design decisions for software & mobile apps. With keen attention to quality, I ensure the final product exceeds development standards and end-user expectations. Supporting Micro & Small Businesses: I've provided redesign solutions for over 100 unique applications. In 2013, I helped my team at Noxx Media Group deliver over 2,000 website-to-mobile conversions for SMBs, nonprofits, local startups, and women-owned businesses!Process Is Key: I can transform a chaotic operational environment into a functional model of measurable productivity. My approach to implementing operational excellence focuses to improve the overall end-user and customer experience by implementing benchmarks and quality gates throughout the customer lifecycle. My solution-based approach provides improvements holistically throughout the business model to ensure each process is sustainable. This "secret sauce" is the reason I continued to help businesses grow including my very own Dallas-based construction company!As a Content Producer: I've produced over 1,500 articles focusing on proactive support models, application reviews, quality assurance boards, operational excellence & education-based content. In addition to my training courses, I'm also a Best Selling author & resource for #DallasSpeakerSeries where I provide keynote, moderator, panel participation, workshops, masterclass & business summits content to bring relevant, helpful information to the masses. Speaking Up & Speaking Out: My power topics include Corporate Transformation, Operational Effectiveness, Best Practices in Construction, Women in the Construction Trades, Business Solutions, Strategic Planning, Social Responsibility Frameworks, Foster Care Advocacy & Awareness, Media Diversity, Career Day, Diversity & Inclusion Solutions, Consumer Safety for Home Services, Mentorship, Community Impact Initiatives & Volunteer Training Building Communities: As the Founder of SPARKS360, a Certified SCORE Mentor & President of Dallas Professional Women, I continue to work with the community at large to build bridges of understanding, support & empowerment.Next steps? Let's connect: https://calendly.com/irumjones/15min

Irum Jones's Current Company Details
CONQUER

Conquer

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Connecting people with the right resources & communities to help them WIN! Best Selling Author, Advisor, Philanthropist, Small Business Champion & Founder of Electrician On Call
Dallas, TX, US
Website:
tryhousecall.com
Employees:
80
Irum Jones Work Experience Details
  • Conquer
    Conquer
    Dallas, Tx, Us
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  • Conquer
    Conquer Certified Business Coach
    Conquer Feb 2022 - Present
    As a Conquer Coach, I'm proud to be part of a top-tier business coaching community focused on the Home Services, Construction, and Skilled-Trades industries. Our diverse team of coaches, with backgrounds spanning business operations, management, and skilled labor, shares a common goal: to help entrepreneurs stretch, stabilize, and strengthen their businesses.We specialize in serving professionals like electricians, roofers, renovators, and plumbers nationwide. Our coaching program offers group sessions, industry-specific resources, and vendor-approved services tailored to create a balanced entrepreneurial life and scale companies to seven-figure success.My superpowers: Marketing, Executive Advisory, Operational Excellence, Creating Winning Teams, Crisis Communications and project Management, Turn-Around Coach, Company Culture - Due Diligence SpecialistMore Information: www.conquernow.com/coach/irum-rashid-jones/Learn More: https://calendly.com/irumjones/15min
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  • Electrician On Call
    Partner & Co-Founder
    Electrician On Call Sep 2021 - Present
    Dallas, Texas, Us
    - Partner & Co-Founder - Oversee community and philanthropic initiatives
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  • Electrician On Call
    Chief Operating Officer
    Electrician On Call Jan 2001 - Sep 2021
    Dallas, Texas, Us
    Electrician On Call has proudly served the DFW area for 19+ years by providing quality Residential, Commercial and New Construction for Electrical, Heating, Cooling and Indoor Air Quality services. Contact us at (214) 235-7251 to schedule your repair or improvement projects.We’ve built a team of highly qualified Electricians, HVAC Techs and Service Representatives that make it an easy and worry-free experience every time. It’s no wonder that we’re listed as one the of the Top 5 Electrical Contractors in the Dallas-Ft. Worth area. We’ve received numerous awards throughout the years like Yelp’s Top 10, Angie's List "Super Service Award" from 2009 thru 2015, 5 Star Good Contractor’s Electrician of Choice, Winner of 2017 Top Choice Award for Best Electrical Contractor in Dallas, BBB ‘A+’ Rating and Home Advisor’s Top Rated Electrician! Thank you for considering Electrician On Call as your Electrical, Heating, Cooling, Ventilation & Air Quality service contractor of choice. We look forward to working for you!
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  • Caregard Warranty Services, Inc.
    Media Contact & Public Relations
    Caregard Warranty Services, Inc. Jan 2022 - Present
    Grapevine, Texas, Us
    Operational Excellence | Product Management | Pipeline Management | Accounting Support | Team Management | Employee Development | Project Management | Customer Experience | Marketing Strategy | Income Development for Dealerships and Automotive Professionals | Industry Research | Strategic Alignment
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  • On Call Service Pros
    Partner & Co-Founder
    On Call Service Pros Jan 2022 - Present
    - Partner & Co-Founder - Oversee community and philanthropic initiatives
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  • On Call Service Pros
    Vp Of Community Partnerships
    On Call Service Pros Jul 2018 - Dec 2021
    On Call Service Pros provides property maintenance services to rental properties in Dallas, Austin and Houston metroplex areas. Offering Electrical, Heating, Cooling, Air Quality, Plumbing, Junk Removal, Garage Door Repair, Security Cameras and Exterior repairs by licensed, certified, clean background, substance-free Technicians. My role is to: - Train Technicians to ensure operational & field excellence - Conduct Community Events to educate property owners, renters & facility crews of seasonal tasks to keep home preserved - Award Scholarships to Interns, LayPros, High School students or Adults seeking a career in the trades - Direct LadyPro Internship programs - Evaluate communities through Service Projects requiring technical trade skills
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  • Dallas Professional Women
    President
    Dallas Professional Women Sep 2019 - Present
    As the President of our leading women in business community, I collaborate with a dedicated team to foster a supportive and inclusive environment where women can thrive and succeed.In this collaborative role, we work together to drive our community's mission of uplifting and amplifying the voices of women entrepreneurs, executives, and professionals. Through strategic initiatives, we empower women, foster personal and professional growth, and provide valuable resources and networking opportunities.Together, we keep our community at the forefront of the women in business movement, advocating for gender equality, diversity, and inclusion. By forging partnerships with organizations, government entities, and industry influencers, we amplify our collective impact and create a platform for women's voices to be heard.As President, I actively engage with our members, listening to their needs, challenges, and aspirations. Our focus is on facilitating meaningful connections and fostering a sense of belonging within our community. Together, we celebrate achievements, share knowledge, and support one another on our respective journeys.With a deep understanding of the unique challenges faced by women in business, we tirelessly address systemic barriers, advocate for policy changes, and champion initiatives that promote equal opportunities. Our dedication lies in empowering women to step into leadership roles, break glass ceilings, and create lasting change within their industries.Join us and our incredible community of women in business as we strive for excellence, resilience, and success. Together, we shatter boundaries, inspire future generations, and create a world where women's voices are heard and valued.Connect with us to explore how you can be part of our empowering community and unlock your full potential in the world of business. Let's rise together and make a lasting impact! Visit www.DallasProfessionalWomen.com
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  • Dallas Professional Women
    Executive Vice President, Dallas Chapter
    Dallas Professional Women Jan 2019 - Oct 2019
    - Empower Women- Connect Women - Support Women - Celebrate Women Dallas Professional Women is a SisterCity Initiative spearheaded by Houston Professional Women's Organization. Our focus is clear: CONNECT + EMPOWER + COLLABORATE + CELEBRATEOur Social Focus - Building Inclusive Environments through Ethical JournalismOur Philanthropic Focus - Economic Security Through AccessibilityOur Professional Focus - Profitability Through Partnerships
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  • Housecall Pro
    Conquer Community Manager
    Housecall Pro May 2022 - Feb 2024
    Denver, Colorado, Us
    Conquer offers business enrichment programs for high-growth companies building towards a nine-figure company and transitioning to a franchise model.My role is to Support, Inspire, Guide, and Empower on a national level to the community of Conquerors to dream big & live out their #AmericanDream! It's an honor to serve the community of small business owners and advocate for resources and tools to help their businesses grow!
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  • Noxx Media Group
    Partner
    Noxx Media Group Nov 2021 - Nov 2022
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  • Noxx Media Group
    Managing Partner & Chief Marketing Officer
    Noxx Media Group Jan 2013 - Nov 2021
    Responsible for overseeing the planning, development and execution of all Noxx Media Group marketing strategies and advertising initiatives. Ensures the each client's needs are met, and the message is distributed across channels to targeted audiences in order to meet sales conversions. - Key Industries: Non-Profit, Construction, SaaS, Retail, eCommerce, Online Learning, Start-Ups - Designations: 2018 - 2020 AskTheExperts Panelist, Speaker Series MENA,• Create, review and modify SOWs• Digital strategy setting and planning for new entrepreneurs awarded SBA, TWC, or special grants • Evaluate existing digital marketing campaigns • Set content strategy for digital marketing plans • Create, evaluate and edit content • Manage, maintain, and build sustainable medical tourism centers in South America & Caribbean
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  • Noxx Media Group
    Chief Social Media Strategist
    Noxx Media Group Feb 2013 - Jul 2014
    • Helped companies find and meet the unique needs of customers• Led change efforts by shaping the company’s public profile & helping to manage complexity • Implemented conversion models to convert followers into fans & fans into consumers• Developed new marketing capabilities across all verticals by identifying customer patterns Areas of responsibiliy included: Competitive Research | Market Segmentation | Blog Management | Reputation Management & Repair | Brand Ambassador | Merchant Account Integration | Social Media Solutions: Profile Management, Promotional Campaigns, Reputation Repair, Activity & Updates, Contests, PayPerTweet, Google+ Hangouts, Reviews, Press Release |eTicketing Platform Integrations | Account Management Services | Engagement Strategy Setting & Execution | Conversion Model Implementations | Event Management | Talent Management | Public Relations | Event & Music Reviews | eMail Marketing Content & Campaign | Ghostwriting, Technical Writing, Blogging, Patent Writing, Copywriting, Grant Writing, Creating SHARE Collateral, Proofing & Editing Services | Website Content optimized for SEO | Call & Radio Scripts | Sales Presentations using MS PowerPoint, Prezi & Flash | Website Design, Re-Design & Mobile Sites | Merchant Account Integration | Graphic Design: Logo, Infographics, Typography, Illustrations & Animations | Call Center Sales Plan & Operations | B2B Collateral: Sponsor Kits, Media Kits, Promotional Kits, Sales Kits, Solution Strategies, Program Kits, Grant Material, Investor Kits, Sales Brochures, Demo Kits | B2C Collateral: Service Menus, Product Kits, Customer Surveys, Referral Programs, Promotional Kits, Directory Listings, Online Service & Sales Platform Integration, Promotional Material
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  • Stoneeagle
    Vp Of Project Management
    Stoneeagle Sep 2016 - Oct 2017
    Richardson, Texas, Us
    • Responsible for overseeing development of best practices, processes, and accelerators with the goal of streamlining implementations, reducing project cost, and eliminating process delays• Built process foundation for quality checkpoints and clearance gateways for the SEcureAdmin Scrum teams • Acted as the gatekeeper for project artifacts and checkpoints for large scale projects • Audited junior project managers workload to ensure programs, products and projects met organizational goals and requirements• Managed the development & maintenance of key project artifacts• Conducted and trained project teams to adapt to Scrum methodology, and project management concepts • Conducted all Scrum ceremonies • Led organizational solution-setting efforts • Administered and maintained JIRA and Confluence • Trained and communicated new processes to new & existing team membersAgile Project Management | Product Roadmaps | Solution Setting | Project Collateral | Business Support | Project Portfolio Management | Project Checkpoints | Testing | JIRA Administration | Implementation Framework | Quality Gates
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  • Vpay
    Director Of Software Development
    Vpay Aug 2014 - Aug 2016
    Cairo, Eg
    • Led and managed developers to ensure successful completion of projects• Recruited, trained, mentored, and provided performance management of the Development team• Defined and shaped development architecture, framework, and tools• Performed design, code reviews, and development walkthroughs• Contributed ideas, collaborated on projects delivery solutions for concepts provided by clients• Establish overall development priorities
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  • Appspace
    Account Project Manager
    Appspace Jan 2014 - Aug 2014
    Dallas, Tx, Us
    • Responsible for managing client relationships and projects • Communicated vision and leads creative strategy on projects to create compelling concepts• Led a cross-functional team of designers and developers to bring vision to reality• Provided input on digital experiences & content design• Ensured overall customer satisfaction for project delivery • Covered 3/4 of US territories and international projectsDigital Media Solutions | Project Management | Account Management | Solution Setting | Sales Support | Business Support | Communicative Display Designs | Project Portfolio Management | Resource Allocation | Testing | Application Building | End-User Experience Engagements | B2B
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  • Mgm Benefits Group
    Content Creator Extraordinaire
    Mgm Benefits Group Mar 2013 - May 2014
    Richardson, Texas, Us
    • Created attention-grabbing, informative text & content that described product features• Managed & maintained all documentation for THEbenefitsHUB & MGM software • Created training end-user and field training guides • Created sales presentation using PowerPoint and PreziResponcibilities included: Editing, Proofing, Creating & Executing Communication Strategy | System re-branding | End-User Training Kits | Sales Presentations | Implementation Kits | Enrollment Instructions | Web Content | System Functionality Manuals | Release Notes | Design Content | Infographics | Call To Action Content | Technical Instructions | Support Collateral | Marketing Campaigns Content | System Design | Audit Collateral Data Sheets | Product Sheets | Brochures | B2B Sales Presentations | Editing | Quick Reference Guides | End-User Feature Sets | Newsletter Content | Communication Strategy using eMail Marketing | MS Office & Adobe InDesign, Illustrator, Photoshop Tools
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  • Efg Companies
    Sr. Project Manager
    Efg Companies Dec 2011 - Feb 2013
    Irving, Texas, Us
    • Planned, executed & delivered Software Development projects according to strict deadlines within budget• Directed and managed projects from beginning to end • Set and continually managed project expectations with team members and other stakeholders • Delegated tasks and responsibilities to appropriate team members • Identified and resolved issues and conflicts within the project team • Identified and managed project dependencies and critical path • Acted as Quality Officer for all application development projects• Planned and schedule project timelines and milestones using appropriate tools • Tracked project milestones and deliverables • Developed and delivered progress reports, requirements documentation, and presentations • Evaluated and audited application monitoring reports • Proactively manage changes in project scope, identify potential crises• Built and testing contingency plans for Junior Project Managers• Defined project success criteria and disseminate them to involved parties throughout project life cycle
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  • Efg Companies
    Manager Of Application Development
    Efg Companies Jan 2008 - Mar 2012
    Irving, Texas, Us
    • Managed a team of Developers that supported the EFG's flagship products (EDGE Suite) • Maintained complete oversight of 6 dealership productivity tools: SalesEDGE P-CRM, F&I EDGE, MenuEDGE, DeskingEDGE, F&I EDGE Light, SalesEDGE Light• Developed user stories and all end-user collateral • Established best practices for application and database development• Ensured timely delivery of applications without compromising quality • Ensured the highest quality of application developed by the team to exceed performance expectations • Led software development projects from concept to implementation• Advanced the organization's capabilities to utilize EDGE data as a competitive tool • Worked closely with business partners, vendors, and dealership groups to define development objectives
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  • Efg Companies
    It Project Manager
    Efg Companies Jan 2005 - Jan 2008
    Irving, Texas, Us
    • Complete oversight on all technical and software development initiatives • Streamlined corporate deliverables by automating processes using software and integration hooks • Enterprisewide reporting for all information technology related projects• Built board packages that included project portfolio, roadmap, and projections • Mentored Business Analysts, Junior Project Managers, and QA resources during project execution • Trained end-users on new processes • Conducted gap analysis, and discovery phases for all technology projects • Conducted annual audits and participated in regulated audits with 3rd-Paty Audit Teams • Gathered and refined requirements for projects• Evaluated current processes and redesign of applications• Conducted UI modeling and prototyping • Led all testing including: A/B testing, Functional, Regression, UAT, Pointed tests• Wrote, administrered and tracked all QA test plans and test cases
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  • Boa Vista Serviços
    Pmba (Project Manager & Business Analyst)
    Boa Vista Serviços Sep 2004 - Mar 2005
    Barueri, São Paulo, Br
    A short-term contracting opportunity that was originally scoped for 18 months, however successfully implemented within 6 months. • Successfully completed & delivered the application to the client • Managed remote development team & junior staff• Created & managed end-user business requirements to technical requirements• Used RUP/UML methodology to create logical & functional diagrams to represent feature functionality• Utilized basic PMI PDLC standards to facilitate phases of the project, control costs, & manage scope creep• Created use cases & test cases• Documented code in preparation of application handover to the client• Created support, training & application documents• Created over 150 reports & charts using Crystal Reports 9• Created reports including Conditional, Drill-down, Top N, Summary, Subreports & Parameter prompts • Integrated Crystal Reports with Crystal Enterprise & Crystal Analysis.
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  • Vartec Communications
    Sr. Business Analyst And Technical Writer
    Vartec Communications 2002 - 2005
    • Acted as liaison for PMO division• Evaluated and capital projects requests from Project Sponsors • Created project charters, Functional Requirements, Business Requirements and Business Cases for divisions that lacked resources • Evaluated and acted as SBA to review projects start up documentation for regulatory-heavy projects • Department lead for product startup committee for NOC, NMCC, NOCC and International Teams • Department and Technical Lead for Network Operating Center to support CLEC, LD, Dial-Up, MS Outlook plugins for ERP toolkit, Call Generating software platforms, and Independent Rep VPN portal • Created all training documentation for NOC division • Created onboarding package for all NOC employees that outlined first 90 days of employment • Created all technical documentation, tutorials and CBT courses for emerging products offered by Vartec • Interfaced with Marketing & Creative departments for all enterprisee projects that interfaced with Operations
  • Excel Communications
    Network Reporting Specialist
    Excel Communications Sep 2000 - Jan 2003
    Us
    • Go-to for 40 person team • Mapped Resolution Codes and Trouble Codes for Remedy Tracking Tool that was utilized by all NOC employees (over 200+ end-users) • Reviewed ticketing systems to ensure data integrity for all operational reports • Created, managed and documented alerts for employee and call center stats • Worked alongside Customer Solutions to streamline manual billing process for vendors that provide extended support • Designed, implemented, and generated reports for NRC/LTRC management team• Compiled monthly meeting notes and development agenda for NOC operations• Gathered requirements by analyzing processes• Appointed by Leadership Team to resolve Tier 2 support issues that required additional authorization
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  • Telx
    Manager Of Quality Control & (Ipd) International Product Distribution
    Telx Dec 1996 - Jan 2000
    Austin, Tx, Us
    • Monitored CircaX, Optimo, and Orion systems to ensure the Mid- East, South Asia, and East Asia regional networks• Monitored and rerouted call destinations, and optimized networks up to a 60% with less than 30% downtime for international calls (Average Call Drop Rate was >75%)• Reviewed all refunds by generating CDR reports and call tracing.• Acted as the only authorized person on a shift of 200+ staff members to approve refunds • Provided support for customer service during high call volumes and outages • Monitored call volume trends and rerouted calls to available underlying carriers when needed • Served as an in-house translator and escalation point for support• Created support documents and knowledge database. • Educated the organization regarding the call originating/terminating success rates by providing KPIs and other detailed reports using CRG• Voice was recorded in English and Spanish for all calling cards administered by Telx
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  • Telx
    Business Analyst & Support/Provisioning Specialist
    Telx Mar 1995 - Dec 1996
    Austin, Tx, Us
    • Provided Level 2 and Level 3 support for all inbound calls for calling card products• Replicated failed calls by utilizing CDR generation tools • The only person authorized to review reimbursement credit to rechargeable cards • Provided resolution for escalations received from Account Managers, Resellers, and Distributors • Generated reports on trends of dropped calls per underlying carrier • Helped create tracking tool• The only person appointed to the team to generate ACD call reports and reroute calls to new customer care agent• Analyzed marketing’s work by reviewing the poster instructions given to retail vendors and distributors. • Tested instructions on marketing kits• Provided tips and FAQs to reduce call volume in support• Managed Support Wiki used by company to troubleshoot support concerns
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Irum Jones Skills

Management Project Management Business Analysis Crm Integration Strategy Training Team Building Cross Functional Team Leadership Sdlc Quality Assurance Strategic Planning Process Improvement Analysis Software Development Leadership Pmp Team Leadership Enterprise Software Telecommunications Pmo Databases Program Management Testing Start Ups Vendor Management Business Intelligence Business Process Improvement Technical Writing It Management Software Documentation Requirements Analysis Requirements Gathering Budgets It Strategy Software Project Management Troubleshooting Business Strategy Visio Sharepoint Outsourcing System Administration Requirements Management Cost Benefit End User Training Content Writing Trend Analysis Process Engineering Erp Market Analysis

Irum Jones Education Details

  • New York University
    New York University
    Accessibility
  • Devry University
    Devry University
    Network Communications Management
  • Naveen Jindal School Of Management, Ut Dallas
    Naveen Jindal School Of Management, Ut Dallas
    Executive Project Management Certificate Program
  • Baruch College
    Baruch College
    Business Administration

Frequently Asked Questions about Irum Jones

What company does Irum Jones work for?

Irum Jones works for Conquer

What is Irum Jones's role at the current company?

Irum Jones's current role is Connecting people with the right resources & communities to help them WIN! Best Selling Author, Advisor, Philanthropist, Small Business Champion & Founder of Electrician On Call.

What is Irum Jones's email address?

Irum Jones's email address is ir****@****ail.com

What is Irum Jones's direct phone number?

Irum Jones's direct phone number is +121433*****

What schools did Irum Jones attend?

Irum Jones attended New York University, Devry University, Naveen Jindal School Of Management, Ut Dallas, Baruch College.

What are some of Irum Jones's interests?

Irum Jones has interest in Poverty Alleviation, Social Services, Children, Education.

What skills is Irum Jones known for?

Irum Jones has skills like Management, Project Management, Business Analysis, Crm, Integration, Strategy, Training, Team Building, Cross Functional Team Leadership, Sdlc, Quality Assurance, Strategic Planning.

Who are Irum Jones's colleagues?

Irum Jones's colleagues are Farah Ansari, Amira Hamed, Mohammed Fasal, Dr Nabila D., Muhammad Saleem, Hoyda Eltahir, Alaa Jameel.

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