Ingrid Rumore

Ingrid Rumore Email and Phone Number

Business Owner @ Apex Premier Solutions | Associate Certified Coach/Instructional Designer @ loanDepot
foothill ranch, california, united states
Ingrid Rumore's Location
Chandler, Arizona, United States, United States
Ingrid Rumore's Contact Details

Ingrid Rumore personal email

n/a
About Ingrid Rumore

I am the founder and owner of Apex Premier Solutions, a company that provides marketing and coaching services to clients who want to grow their online presence and revenue. With over 15 years of experience in education, training, and coaching, I have the credentials and competencies to help my clients achieve their goals. I am an Associate Certified Coach (ACC) by the International Coach Federation, and a Digital Marketing Associate (DMA) by Meta, the world's largest social media company.My mission is to empower my clients with the skills, strategies, and tools they need to succeed in the digital age. I specialize in creating customized and engaging learning solutions, designing curriculum and instruction, and facilitating workshops and webinars. I also offer business coaching and mentoring services, using my expertise in conflict resolution, creative problem-solving, and staff development. As a business owner, I understand the challenges and opportunities that my clients face, and I am committed to helping them overcome obstacles and reach their full potential.

Ingrid Rumore's Current Company Details
loanDepot

Loandepot

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Business Owner @ Apex Premier Solutions | Associate Certified Coach/Instructional Designer
foothill ranch, california, united states
Website:
loandepot.com
Employees:
5682
Ingrid Rumore Work Experience Details
  • Loandepot
    Training Specialist
    Loandepot Sep 2024 - Present
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  • Apex Premier Solutions
    Business Owner
    Apex Premier Solutions Mar 2023 - Present
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  • Change Home Mortgage
    Instructional Designer
    Change Home Mortgage Apr 2022 - Nov 2023
    Developed and delivered comprehensive training programs to enhance customer education and sales performance for mortgage origination and servicing professionals, utilizing LMS systems and the ADDIE method.Created and optimized engaging e-learning modules, workshops, and presentations tailored to customer needs, leveraging Articulate, Captivate, and Adobe products.Leveraged technical acumen in eLearning development software, digital support technology, and video/audio production tools.Applied visual design principles to create visually appealing and effective training materials.Demonstrated end-user empathy by incorporating feedback and data to tailor training programs to audience needs.Evaluated training program effectiveness through feedback and performance metrics, achieving significant improvements in customer satisfaction and engagement.Collaborated with cross-functional teams, including sales and product teams, to align training initiatives with company objectives and product updates.Led new hire training and ongoing education programs, providing one-on-one coaching to ensure successful employee onboarding and development.Supported and trained loan officers and loan processors, enhancing their product knowledge, customer service skills, and compliance with industry regulations.
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  • Mr. Cooper
    Instructional Designer
    Mr. Cooper Nov 2018 - Apr 2022
    Phoenix, Arizona Area
    Supported new hire training and continuous education, and provided ongoing coaching to enhance service qualityConsistently achieved superior customer satisfaction ratings, demonstrating exceptional service and product knowledge.Utilized Articulate to develop interactive and engaging training content ensuring effective learning experience for all trainees.Leveraged technical acumen in learning development technology, including LMS and digital support tools.Applied visual design skills to create effective training materials.Demonstrated end-user empathy by understanding and addressing customer needs.Maintained a detail-oriented approach to training and customer service protocols.Trained (VILT&ILT) origination and service members in basic mortgage principles, quality customer service, product knowledge, and software to improve service quality and efficiency.
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  • Nationstar Mortgage
    Customer Service Representative
    Nationstar Mortgage May 2017 - Nov 2018
    • Compares and evaluates possible customer service solutions, and decides which to recommend to customers to best meet their needs and circumstances.• Provide customers with information about company products and services to generate additional revenue through cross-sell/up-sell opportunities.• Work with management team to identify problems and improve recovery efforts.
  • Western Governors University
    Progress Mentor
    Western Governors University Jul 2009 - Jul 2016
    My responsibilities include assisting in their educational planning and progress from initial enrollment to graduation. I evaluate student learning styles, skills, deficiencies, and goals; assist students in the development of Degree plans; identify appropriate learning resources and facilitate resources. I serve as an advocate in resolving matters of academic difficulty.
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  • University Of Texas At Dallas
    Business Coaching
    University Of Texas At Dallas 2011 - 2012
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  • Higley Unified School District
    Classroom Teacher, K-12
    Higley Unified School District Jul 2006 - May 2008
  • Central Arizona College
    Ged Instructor, Part Time
    Central Arizona College Jan 2005 - May 2006
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  • Mesa Public Schools
    Classroom Teacher, K-12
    Mesa Public Schools Jan 1999 - May 2006
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Ingrid Rumore Skills

Coaching Instructional Design Classroom Curriculum Design Conflict Resolution Teacher Training Teaching Curriculum Development E Learning Public Speaking Staff Development Academic Publishing Salesforce.com Career Counseling K 12 Instructional Technology Educational Technology Adult Education Teachers Pipelines

Ingrid Rumore Education Details

Frequently Asked Questions about Ingrid Rumore

What company does Ingrid Rumore work for?

Ingrid Rumore works for Loandepot

What is Ingrid Rumore's role at the current company?

Ingrid Rumore's current role is Business Owner @ Apex Premier Solutions | Associate Certified Coach/Instructional Designer.

What is Ingrid Rumore's email address?

Ingrid Rumore's email address is in****@****per.com

What schools did Ingrid Rumore attend?

Ingrid Rumore attended Northern Arizona University, Arizona State University, Arizona State University, Northern Arizona University.

What skills is Ingrid Rumore known for?

Ingrid Rumore has skills like Coaching, Instructional Design, Classroom, Curriculum Design, Conflict Resolution, Teacher Training, Teaching, Curriculum Development, E Learning, Public Speaking, Staff Development, Academic Publishing.

Who are Ingrid Rumore's colleagues?

Ingrid Rumore's colleagues are Sharon Stanley, Brittni Mitchell, Miranda Holloway, James Golden, Kirk Tanimine, Liliana Gonzalez, Marcel Abeyta.

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