KPIs tracking and performing data analysis on how to improve rebates with regard to the partnership of IBM with Cisco

From April 2023 on – leading two projects:1. For process documentation and Box folders standardization of all the accounts managed in CICs Sofia and ZagrebThe goal of the project is for the clients in scope the same set of documents to be created/updated and organized in Box folders. The teams for which the requirements are relevant, consist of 123 peers. 2. Continuous improvement projectThe goal of the project is to align the inventory for each account in CICs Sofia and Zagreb, EMEA level, with all the tools where it is uploaded. The initial scope is CSP and Conga, potential extension of the project to other platforms. As of November 2021 – PM responsibilities related to the transitions in CICs Sofia and Zagreb:Specific tasks - managing the ongoing transitions and reporting the progress to the managers in the two CICs. My responsibilities are also setting regular calls with the CSMs involved, for updates, and quality assurance of the process documentation. In March 2023, my ideas for Transitions improvement plan have been presented to the management body. As of November 2021 – involvement in PM activities of the T＆T projectResponsibilities:- from July 2022 - managing the Kutxabank sub-project (gradually increased team, as of February 2023 - 19 people) The goal of the project is that the team members are in charge of logging tickets manually till the moment when the process gets automated. I am responsible for the quality assurance, SLA achievement, workload management. - from November 2021 under my intensive collaboration with the TLS EMEA Client Management Leader - elaboration and quality assurance of presentations for meetings and decksOther activities:Communications Expert within the Volunteering Committee Comms Team AmbassadorsAccount management responsibilities (till October 2021): contract and inventory management, billing for the customers HSBC, Apple Care, IBM SO (MVS and Logo machines).

- drafting e-learning and blockchain project proposals;- managing projects during their implementation phase (ensuring the quality of the project activities and that the tasks are done in due time; project budget planning and management; organising, attending and participating in focus groups, etc.);- identifying and approaching potential partners by participating in forums and matchmaking events - creating and publishing job posts, reviewing CVs, scheduling and conducting interviews with the relevant applicants, selecting the most suitable ones for the positions

- following office workflow procedures to ensure maximum efficiency;- organising corporate events with internal employees and external partners; - supporting other teams with various administrative tasks (redirecting calls, disseminating correspondence, scheduling meetings etc.);- assisting visitors when they arrive at the office;- performing bookkeeping activities and update the accounting system;- monitoring office supplies inventory and place orders- scheduling interviews for job applicants, providing new hire paperwork and perquisites

- sourcing suitable translators for specific projects upon clients’requests;- communication with linguists to negotiate rates and to ensure the deadlines will be met, and with clients regarding delivery of the requested translations;- proof reading and QA-checking of translations;- assisting the project managers

Working on projects in the field of development cooperation. Main responsibilities: - liaising and commitment of short-term experts; - preparation of international projects proposals; - quality control and implementation of projects; - project contracting; - overseeing budgets; - management of project teams; - editing and submission of project reports

- submitting reports concerning Committee meetings;- writing newsletters on a daily basis in English, French and Bulgarian;- providing logistical assistance for conferences concerning women`s empowerment;- translations from English and French into Bulgarian and vice versa

Being involved in projects activities in the field of women empowerment

Providing drafting advice to property owners promoting their apartments on Internet in order to improve the vision of their adverts to attract more tourists

- assisting in the processing of research texts concerning migration and reintegration of children victims of trafficking;- taking part in the administrative work such as technical preparation of international project submissions in the field of migration and trafficking;- helping in the organisation of an international conference on countering child trafficking;- revision of the annual report of the Sociological Program of the Centre for the Study of Democracy

- carrying on administrative correspondence;- writing reports and information about actual issues such as international security and defense policy in EU and NATO and the accomplishment of the Bulgaria`s engagement towards these organisations

- answering people`s questions about EU; - getting involved in the organisation of conferences and cultural events for the Day of Europe