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Irvan Septyan Nugraha Email & Phone Number
Corporate Sales B2B
at
Dapur Bu Sastro
LinkedIn matched
✓ Verified May 2026
3 data sources
Profile completeness 86%
Current company
Role
Corporate Sales B2B
Location
Bogor, West Java, Indonesia
Company size
Who is Irvan Septyan Nugraha? Overview
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Quick answer
Irvan Septyan Nugraha is listed as Corporate Sales B2B at Dapur Bu Sastro, a company with 28 employees, based in Bogor, West Java, Indonesia. AeroLeads shows a matched LinkedIn profile for Irvan Septyan Nugraha.
Irvan Septyan Nugraha previously worked as Journey And Process Excellence Associate - Payment & Fintech at Tokopedia and Issue and Escalation Associate - Physical Goods & Online Dispute Resolution at Tokopedia. Irvan Septyan Nugraha holds Information Technology from Universitas Indraprasta Pgri (Unindra).
Company email context
Email format at Dapur Bu Sastro
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Dapur Bu Sastro
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Profile bio
About Irvan Septyan Nugraha
Graduated from Indraprasta PGRI University with a bachelor's degree majoring in Teknik Informatika and have an interest in the fields of business operation and customer experience. However there is no close possibility for learning and improving knowledge in the other field. Experienced in handling customer excellence, especially as customer success in Tokopedia for 6 years
Current workplace
Irvan Septyan Nugraha's current company
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8 roles
Irvan Septyan Nugraha work experience
A career timeline built from the work history available for this profile.
Journey And Process Excellence Associate - Payment & Fintech
- Handling Payment & Fintech issues, Product and Features from operations side- Ticket complaints monitoring, taking samples for improvement from ticket complaints, updating SOP for internal CS Tokopedia- Align with Business unit to agree & continuously improve handling process (Includes SLA, SOP, etc.) and indicate improvement opportunity based on.
May 2024 - Aug 2024
Issue And Escalation Associate - Physical Goods & Online Dispute Resolution
Handling Physical Goods, Purchase Platform, PDP, Order, Premium Service, Campaign issues, Product and Features from operations side- Including handling and mediating between sellers and buyers when there are complaints coming through the resolution center - Ticket complaints monitoring, taking samples for improvement from ticket complaints, updating SOP.
May 2023 - Apr 2024
Service Recovery Associate - Physical Goods
Handling Physical Goods, Purchase Platform, PDP, Order, Premium Service, Campaign issues, Product and Features from operations side- Ticket complaints monitoring, taking samples for improvement from ticket complaints, updating SOP for internal CS Tokopedia- Align with Business unit to agree & continuously improve handling process (Includes SLA, SOP, etc.).
May 2020 - Apr 2023
Service Recovery Associate - Promotion
- QA checks promo code details before live and can be used by users- QA check on coupon banner no typo. Including the T&C check, there is no benefit error according to the promo code- Handling Promo and Campaign issues, Product and Features from operations side- Align with Business unit to agree & continuously improve handling process (Includes SLA, SOP.
May 2019 - Apr 2020
Social Media Engagement Associate
- Handling incoming complaints via Instagram Tokopedia and Tokopedia Sellers.- Monitoring sentiment on social media.- Managing campaigns for the winners in scope operational.
Aug 2018 - Apr 2019
Social Media Officer - Mentor
- Mentoring agent who have passed training- Conduct assessment for training participants - Create report training data to determine whether employees can pass the probation period or fail.
Jun 2018 - Aug 2018
Social Media Officer
- Social media customer care officer, focus on consumer to resolved customer question or issues they are experiencing- Ensure customer satisfaction
Sep 2017 - May 2018
1 education record
Irvan Septyan Nugraha education
FAQ
Frequently asked questions about Irvan Septyan Nugraha
Quick answers generated from the profile data available on this page.
What company does Irvan Septyan Nugraha work for?
Irvan Septyan Nugraha works for Dapur Bu Sastro.
What is Irvan Septyan Nugraha's role at Dapur Bu Sastro?
Irvan Septyan Nugraha is listed as Corporate Sales B2B at Dapur Bu Sastro.
Where is Irvan Septyan Nugraha based?
Irvan Septyan Nugraha is based in Bogor, West Java, Indonesia while working with Dapur Bu Sastro.
What companies has Irvan Septyan Nugraha worked for?
Irvan Septyan Nugraha has worked for Dapur Bu Sastro and Tokopedia.
How can I contact Irvan Septyan Nugraha?
You can use AeroLeads to view verified contact signals for Irvan Septyan Nugraha at Dapur Bu Sastro, including work email, phone, and LinkedIn data when available.
What schools did Irvan Septyan Nugraha attend?
Irvan Septyan Nugraha holds Information Technology from Universitas Indraprasta Pgri (Unindra).
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