- Handling Payment & Fintech issues, Product and Features from operations side- Ticket complaints monitoring, taking samples for improvement from ticket complaints, updating SOP for internal CS Tokopedia- Align with Business unit to agree & continuously improve handling process (Includes SLA, SOP, etc.) and indicate improvement opportunity based on customers insight- Analyze ticket compliants to achieve OKR objectives- Create project improvement from ticket complaints analysis.- Supporting comprehensive product launch in Operations side, includes flow product details, potential issue tree and handling flow, as well as anticipated article help page- Collaborating with many stakeholders to solved incidental issue for quick solution related business unit- Monitoring complaint tickets, to reduce complaint tickets if needed.- Reporting current issue collected base on daily/weekly work for related tribe/department.- Turn OFF & ON the payment method on Tokopedia if there is an issue from the bank system

Handling Physical Goods, Purchase Platform, PDP, Order, Premium Service, Campaign issues, Product and Features from operations side- Including handling and mediating between sellers and buyers when there are complaints coming through the resolution center - Ticket complaints monitoring, taking samples for improvement from ticket complaints, updating SOP for internal CS Tokopedia- Act as quick response team to solve any escalated problem/ issue through media or VIP users- Analyze ticket compliants to achieve OKR objectives- Monitoring complaint tickets, to reduce complaint tickets if needed.- Reporting current issue collected base on daily/weekly/monthly work for related tribe/department

Handling Physical Goods, Purchase Platform, PDP, Order, Premium Service, Campaign issues, Product and Features from operations side- Ticket complaints monitoring, taking samples for improvement from ticket complaints, updating SOP for internal CS Tokopedia- Align with Business unit to agree & continuously improve handling process (Includes SLA, SOP, etc.) and indicate improvement opportunity based on customers insight- Analyze ticket compliants to achieve OKR objectives- Create project improvement from ticket complaints analysis.- Supporting comprehensive product launch in Operations side, includes flow product details, potential issue tree and handling flow, as well as anticipated article help page- Monitoring complaint tickets, to reduce complaint tickets if needed.

- QA checks promo code details before live and can be used by users- QA check on coupon banner no typo. Including the T&C check, there is no benefit error according to the promo code- Handling Promo and Campaign issues, Product and Features from operations side- Align with Business unit to agree & continuously improve handling process (Includes SLA, SOP, etc.) and indicate improvement opportunity based on customers insight- Analyze ticket compliants to achieve OKR objectives- Create project improvement from ticket complaints analysis.- Supporting comprehensive product launch in Operations side, includes flow product details, potential issue tree and handling flow, as well as anticipated article help page- Collaborating with many stakeholders to solved incidental issue for quick solution related business unit- Monitoring complaint tickets, to reduce complaint tickets if needed.- Reporting current issue collected base on daily work for related tribe/department.

- Handling incoming complaints via Instagram Tokopedia and Tokopedia Sellers.- Monitoring sentiment on social media.- Managing campaigns for the winners in scope operational.

- Mentoring agent who have passed training- Conduct assessment for training participants - Create report training data to determine whether employees can pass the probation period or fail.

- Social media customer care officer, focus on consumer to resolved customer question or issues they are experiencing- Ensure customer satisfaction