• Responsible for a team of 30 IT Rock Stars (7 direct reports and 23 indirect reports).• Provide IT Support Services for more than 200 sales agencies and 1800+ Employees: 1300+ SAP users in Central America.• IT advisor, influencing executive management team decisions regarding software, hardware, training, and systems policies• Provide project management for multiple concurrent IT initiatives• Consult with principals of user departments to determine areas for service improvement.• Responsible for asset management and replenishment for all IT inventory.Achievements:• Savings of more than $1.4+ million dollars due to the renegotiation of licensing of software and technology services (Projected to 5 years)• Crated a new structure of the IT department.• Developed, implemented and maintained IT policies, procedures, SLAs and guidelines for Systems Support and Operations.• Led SAP Roll Outs in Guatemala, El Salvador, Honduras and Panama.• Led implementation of a CRM in Guatemala, El Salvador and Honduras.• Implemented a metric based system for measuring IT productivity Improving team efficiencies and support processes, resulting in 26% improvement in key support metrics Identified, developed, and implemented.

• Lead a team of 3 SAP Funtional Experts, in the direct day-to-day SAP support for 300+ staff members. • Provide IT Support Services for more tan 700 Restaurants (Pollo Campero, Pollo Granjero, Don Pollo, Café Barista, etc.) and 5000+ Employees, 300+ SAP users and 4700+ applications (intregrated with SAP) users, in México and Central America.• Provide project management for multiple concurrent SAP initiatives (Roll Outs, Fiori, GRC, etc).Achievements:• Led development and implementation of new on premise-based enterprise resource planning (ERP) solutions for restaurants business in Guatemala and El Salvador.• Created the IT Center of Excellence (CoE) of CMI that drove organizational productivity.• Defined the "AVE Network" (Key users network or Subject Matter Experts) with corporate scope.

• Collaborate with project stakeholders, team members and service providers in project execution.• Manage small project initiatives with limited scope.• Provide input to Portfolio Management on potential alternatives, improvement opportunities, dependencies and risks that may impact the project/program.Achievements:• Automated transport allocation through RFID technology.• GPS transport integration with SAP ERP.• Implementation of SAP Transportation (LETRA).• Others.