Irvin David Uy Email & Phone Number

South San Francisco, California, United States

o Support of RBD applications including RAS (Route Accounting & Settlement) software, selling & delivery, routing & dispatch, surveys, Print Shop, and iPad solutions for various location(s)Network configuration & problem solving in Windows, Apple, and Citrix environmentso Support and troubleshoot local hardware issues related to desktops, laptops, iPads, printers, mobile devices, and A/V Equipment.o Asset management of location’s end-user devices (mobile, desktops, and laptops)Procure, manage, maintain, & troubleshoot cellular and mobile deviceso Work with IT Service Center on support issues with high degree of responsiveness; provide efficient escalation of issues where appropriate to IT team memberso Provide accurate incident & problem management reporting as required by using IT Service Center ticketing systemo Ability to effectively work with business users and corporate IT to ensure technical solutions meet business requirementso Assist business and Corporate IT with training employees on existing or new solutionso Provide onsite assistance for any RBD acquisitions and integrationso Provide testing on new or updated applications; help implement, deploy, and support corporate wide solutionso Required to work in a collaborative team environment with the ability to communicate and coordinate with the business and all areas within the IT function

San Francisco

Provide audio/video and computer support to the University community, ensuring that AV presentation and media-playback equipment is functioning properly for San Francisco and Branch Campus classrooms.• Responsible for troubleshooting and ensuring resolution for technical problems with AV equipment used in USF classrooms• Perform on-site repairs in a timely fashion as well as supervising repairs through external vendors. Provide communication and status updates to Faculty affected by any outage• Provide direction for new equipment purchases and standards which provide compatibility with existing facilities, and incorporate new technologies in line with ITS and University goals

San Francisco

• My latest position at Classroom Technology is a culmination of four years of customer service experience in a university and classroom environment.• Answer hotline calls, create and close Incident and Report Tickets in response to user problems, provide troubleshooting help over the phone, and offer quick, in person troubleshooting when our end users requested/required that assistance. • Provide technology support to professors and students.• Comfortable and confident knowledge in Windows (XP, Vista, 7, 8) and Mac operating systems.• Setup classroom technology equipment in classrooms, ensure professors and students understood functionality, and answer in full any questions the end user had.• Maintain technology equipment and perform periodic software updates.

San Francisco

Student job during undergraduate.• Monitor USF computer labs around campus: Gleeson, Parina, Malloy, Cowell, and Lone Mountain• Ensure computers in the labs were in good working order and clean condition.• Monitor paper in printers, and perform immediate and remedial action for any printer related problems (jams, low toner, fuser issues, etc).• Help students with any logging in problems.• Respond to Help Desk requests for Technician assistance in classrooms.• Help proctor exams, such as HESI (Health Education Systems, Inc.).

Seaside, Ca

Seaside, California

CUOPS Officer at the 340th Brigade Support Battalion

Merced, California Area

• Command a platoon (thirty soldiers) sized element during Inactive Duty Training (IDT) and prepare my soldiers for future federal and state related missions.• In coordination with the Company Commander, other Platoon Leaders, and Platoon Sergeants, I helped plan, organize, and provide instruction and training to the entire company during IDTs. So far, the events have been a Family Day Event, Preliminary Marksmanship Instruction for the M16 service rifle and M9 service pistol, Suicide Prevention classes, and a Company level Convoy mission part of a Battalion level operation for an Emergency Deployment Readiness Exercise (EDRE).• Responsible for Platoon’s property and ensuring 100% accountability of platoon’s equipment, which include vehicles, weapon systems, and water treatment assets.

San Francisco

• Three years of customer service experience in a fast paced, public floor environment.• Maintaining an always positive aura in order to assist guests and ensure that their visit was enjoyable and memorable.• Cash handling experience.• Trained to stay calm and help evacuate guests during emergency situations.• Service Excellence Award July 2009.

San Francisco

Student job during undergraduate.• Emplace and retrieve Dell Inspirion notebooks, Apple Macbook/Pros, or computer projection carts depending on teacher's request and technology needs of the room.• Troubleshoot any computer related problems whenever professors, faculty, or students called the hotline, which could be before, (often) during, or after classes.• Inventoried weekly Classroom Technology assets, such as computer carts, Dell Inspirion Notebooks, Apple Macbook/Pros, overhead projection carts, and AV equipment in three different storage rooms across campus (Harney, Lone Mountain, and School of Education).Left my student job when I took a two year leave of absence at USF, but returned in August 2010.

History, U.S. History

Activities and Societies: Chi Upsilon Zeta, Reserve Officers' Training Corps, Kasamahan, Asian Pacific Islander American Student Coalition

Education record

High School Diploma

Activities and Societies: Junior Varsity Men's Volleyball, Varsity Men's Volleyball, Mixed Chorus, Chamber Singers, Asian Student.