Customer Service Executive
County Dublin, Ireland
Quality Assurance Officer for a leading Irish marketing firm: Field Management Ireland's Customer Service Support CentreFMI was founded in 1995 and has grown to become one of the largest independent field management companies in Ireland, employing 60 Head Office staff & pay-rolling over 1,000 field staff on a weekly basis. While maintaining consistency with our core activities, we have expanded our range of services to reflect the different challenges facing Irish business in a time of economic change. Our dynamic approach & unique culture have contributed to our continued success with year on year growth since our first day of operation.Our ServicesFMI provides a huge range of varied services to a diverse range of clients. While each activity might be unique, the key to our success is focusing on the systems & procedures to support the generic & fundamental elements, which are always consistent. At our core, we are experts in the recruitment, training & management of teams. For our clients, we provide a total management solution. All of the many elements involved in any operation are managed by a Client Service Manager who is our client’s point of contact.We currently work in the following areas:• Direct Sales (Retail, Blitz, Consumer, B2B & Telesales)• Merchandising• In-Store Demonstrations• Mystery Shopping• Promotions• Retail Auditing• Training Services• Recruitment ServicesOur Clients:AES - Barry's Tea - Beaumex - Blackhawk - BMW - C&C - Canon - Coca Cola - Demonstrations Dubliner Cheese - Electric Ireland - ESSO - Glanbia - Glanbia Tele Sales - Greenfield Foods - Irish Pride Irish Water - Keelings - Kepak - Lidl - Mc Loughlins - Mondelez - Mondelez Tesco - Musgraves - Ogilvy - RRAI Sandisk - SCA Hygiene - Tesco Personal Finance - UPC - Walkers -Willow Park