Irvin Matos Email & Phone Number

Boston, Ma, Us

Quincy, Massachusetts, United States

Auburndale, Massachusetts

- I supported computer and software issues requested from users through ticketing system.- I organized task and incoming support tickets by recording status and steps taken to resolve issues.- I Installed, configured and troubleshooted Computers (Desktops, Laptops, Surface) Other Hardwares (Phones, Printers and users’ mobile devices)- Received equipment’s ordered and shipped from Dell and prepped for users or for a laboratory.- Tacked and maintained an inventory spreadsheet to track all asset.- I Installed, configured and troubleshooted laboratory software’s such as Engineering / AutoCAD / Scientific specialty applications.- I Installed, configured and troubleshooted software packages, updates and upgrades on Windows Operating System.- I Worked with users to schedule remote session either remote or in person to do maintenance of the Operating System including patching and upgrades for lab software.- I Moved and setup computers (desktop / laptop) for new users, hardware upgrades, on boarding and off boarding.· Create and update application installation procedures of lab software inventory.

Newton, Ma

1) QA all organization products.2) Creating test plans and testing documents for all products.3) Development Support. As being the tester of a product and being familiar of all product, when the client is having difficulties that cannot be handled by support, I am the one who digs in to the issue and provide solution or bring the issue to the developer who will need to do the final debugging / problem resolution. Therefore, I will be able to replicate issue and developers can find a way to prevent the issue on future updates of the product.

Newton, Ma

Operating System: Windows and Mac OS. Skills include device drivers, hardware, personal virus and firewalls, internet technologies, and diagnostic utilities. Strong problem solving skills with experience troubleshooting and isolating issues.Found several solutions related to the hardware device not connecting to software. Searched information about issues with the software by remoting into clients computer. Made reports to development about what we need to resolve the issue. Made several reports to IT operations to post on website Knowledge base articles in order to let clients see solutions to common issues with the software. Made opinions in IT team reunions about top 10 issues with our product in order to let development know what will be convenient to make a new version of software. Trained technicians on how to use and troubleshoot all products. Proficient in Internet related applications such as E-Mail clients, FTP clients and Web Browsers.

Installed and maintained security systems for business and houses.

Professional Certificate In Coding, Full Stack Development With Mern

Bachelor Of Science (B.S.), It-System Administrator

Associate Of Science (As), Information Technology

Bachelor'S Degree, Information System Engineering

High School, Informatics