Irvin Picott Email and Phone Number

Bumbershoot

Florence and the Machine Tour

Take Me Apart World Tour

R+R=NOW Tour

• Provide technical and operational support services in close contact with internal customers who utilize audio and video conferencing infrastructure.• Act as liaison with diverse and multi-location customer community; provide solutions, support and superior customer service.

• Completed needs assessment with clients to determine stability, barriers and develop housing stabilization plans with clients.• Guided ongoing psychosocial assessments to determine needs of Veterans and family members and encouraged active participation in the treatment planning process.

• Coordinated and implemented a mentorship program, in which I manage and delegate appropriate responsibilities to mentoring services staff• Strategized, publicized and conducted mentor training sessions, with faculty and staff• Developed materials and training, deliver and evaluate trainings for mentors, and supervisors• Conducted initial and on going assessments, lead focus groups, and provided one on one counseling.

• Conducted ongoing assessment that involved both monitoring clients’ progress and identifying issues and problems the veteran may experience.• Established individual employment plans (IEP) with veterans to help them achieve established goals.• Supported program director, created outreach and communication materials for recruitment for the program• Planned innovative education and engagement activities to stimulate involvement in targeted community

• Designed and implemented an internal operating database for strategic account management which allowed Children’s Hospital to track clinical trial patients in an electronic database instead of a paper-based system• Developed data collection systems and strategies that optimized statistical efficiency and data quality

• Provided individual and group psychotherapy to aging adults ages 21-100• Participated in agency trainings covering mandated reporting, physical abuse, sexual abuse, drug usage and abuse, emergency response, family respite and reunification • Provided case management services and resources to the seniors, and their families

• Developed a strategic plan that generated 60% market growth in corporate business in the local market.• Restructured operations procedures for more efficient and effective retention by reducing turn around and response time to customer issue. • Delivered and launched community outreach team. Created standard operating procedures and organizational structure for outreach.

• Partnered with a technology consultant team (30 people) responsible for customized build, deployment and support of over 1,300 PC’s.• Delivered and capturing daily reports and participated in daily meetings for the purpose of tracking project activities, lessons learned issues and timelines.• Responsible for build, deployment and support of $1.5 Million technology upgrade project.

• Maintained working relationships with clients by providing support, information, and guidance; researching and recommending new opportunities; recommending profit and service improvements..• Identified business opportunities by identifying prospects and evaluating their position in the industry; researching and analyzing sales options.• Sells products by establishing contact and developing relationships with prospects; recommending solutions.

Responsible for upholding a standard of unparalleled customer service, dedication to the brand quality, and unfailing reputation in the general public eye. Areas of specialty were as shift lead and ticket manager, responsible for logging all reservations with follow-up confirmation and maintained working knowledge of resort restaurants and tours for quick response to guest inquiries.