Irving Mitchell Email & Phone Number

United States

Answering phones and chats from customers professionally and responding to customer inquiries Provide L1 and L2 support to the parents, staff, and other DOE customers. Engaging language translation services as needed, nine languages using a third-party tool. Logging calls into Customer Relationship Manager (CRM) IT Service Management (ITSM) tool Researching required information using available resources such as knowledge base, workflows, and defined scripts. Identifying… Show more Answering phones and chats from customers professionally and responding to customer inquiries Provide L1 and L2 support to the parents, staff, and other DOE customers. Engaging language translation services as needed, nine languages using a third-party tool. Logging calls into Customer Relationship Manager (CRM) IT Service Management (ITSM) tool Researching required information using available resources such as knowledge base, workflows, and defined scripts. Identifying customer problem and following the script to provide resolution. Obtaining and evaluating all relevant data to handle inquiries. Recording details of comments, inquiries, and actions taken Escalate priority issues to the team leaders for a successful resolution. Routing created tickets to the appropriate L2/ L3/ L4 teams for resolution.Completing call notes and call reports as necessary and updating them in the CRM. Other duties as assigne Show less

470 Atlantic Ave, Brooklyn New York

generating works tickets and providing assistance for the technological needs of 1,000 civil employees as well as the IT department.Direct unresolved issues to the next level of support personnelRecord events and problems and their resolution in logsFollow-up and update customer status and informationPass on any feedback or suggestions by customers to the appropriate internal team

New York, New York, United States

Maintaining a Salesforce database for 8000 Americorps Alumni and current allies transitioning to other opportunities after completing their term

352 W 110Th St, New York, Ny 10025

Drafted educational proposals to present before elected officials and administrators.Gathered research data and testimonies for lobbying on behalf of K-12 and college students in the NYC area.

New York, New York

Assisted the office of New Student Programs and the Office of Student affairs in Supporting Transition, Achievement, and Retention (S.T.A.R) within CUNY BMCC.• Presented at New Student Orientation sessions with audiences ranging between 30-150 people and facilitated small discussion groups and ice-breaker activities with new students, exposing them to information related to campus services, building locations, and general support for their inquiries.• Assisted the office with data… Show more Assisted the office of New Student Programs and the Office of Student affairs in Supporting Transition, Achievement, and Retention (S.T.A.R) within CUNY BMCC.• Presented at New Student Orientation sessions with audiences ranging between 30-150 people and facilitated small discussion groups and ice-breaker activities with new students, exposing them to information related to campus services, building locations, and general support for their inquiries.• Assisted the office with data entry, file organization, and answering incoming and outgoing phone calls, which included participating in a phone outreach project that prioritized gathering information on the well-being of first-year students. Show less

New York, New York

Communicated with clients via and provide information on agency related services.Collected and analyzed statistical data via Excel.create spreadsheets to capture trends.Scanned and indexed documents into Child Support databases.

Rockaway, New York

Supervised and participated in the reconstruction and/or renovation of houses devastated by Hurricane Sandy.Co-managed the completion of seven homes in the Rockaway area.Managed volunteer teams of up to 30 people as they rebuilt homes that had been damaged in natural disasters

Brooklyn, Ny

Sanitzed the floor and tables of the cafeteria and the kitchen.Prepared food for the staff and student body, and washing dishes and utensils.

Brooklyn,Ny

Receiving two children (a third grader and a fifth grader) from school, taking them home or the central library to help them with their homework assignments, and dropping them safely home.

Brooklyn ,Ny

Evaluated vital signs collected blood, urine and stool; maintained the office; recorded inventory of supplies; sent, received and confirmed faxes; answered phone calls; patient transport.

Great Lakes, Illinois

Basic training

Various

Sold and promoted kitchen utensils via live presentations, authenticating order forms, coordinated data entry

Bachelor Of Science - Bs, Computer Science And Information Sciences

Activities and Societies: PRISM Junior Scholars Program, Junior A.C.T. Fellowship, CUNY EDGE Program

Cisco Certified Network Associate, Computer Systems Networking And Telecommunications

Training for CCNA (Cisco Certified Network Associate) certification

Associate Of Arts - Aa, Liberal Arts And Sciences, General Studies And Humanities, 3.01

Activities and Societies: ASAP, IMPACT Peer Mentorship , NSLS, Student Election Review Committee, Media Board, C3IM (College Completion.

Vocational Degree, It, Culinary Arts

Activities and Societies: Vice-President and President of Student Government Association, Security and Safety Committee Cadet, Member.

Vocational Degree, Medical Assisting

Activities and Societies: Student Government

Diploma

Activities and Societies: Dewey Dragons Track and Field, Dewey Modeling club