Irving Ricardo Díaz Email and Phone Number

• Designed and launched an inventory management App currently used by Ab-Inbev in Panama and Grupo Modelo in Mexico.• Designed and launched an Inventory planning app for Demand Planning, MRP and DRP.• Developed Advanced analytics and BI model for improving manufacturing indicators (KPIs) in a company in the plastic business.• Implemented a BI project in furniture business for improvement supply chain and logistics operations, manufacturing, marketing and sales indicators. (Tools:… Show more • Designed and launched an inventory management App currently used by Ab-Inbev in Panama and Grupo Modelo in Mexico.• Designed and launched an Inventory planning app for Demand Planning, MRP and DRP.• Developed Advanced analytics and BI model for improving manufacturing indicators (KPIs) in a company in the plastic business.• Implemented a BI project in furniture business for improvement supply chain and logistics operations, manufacturing, marketing and sales indicators. (Tools: Alteryx, R, SAP – SQL Server – Cloud – HTML5)• Developed an online analytics and information tool for SANOFI Colombia logistics operations for rare diseases. (Tools: Magaya – SQL Server – ASP.Net – JavaScriipt, HTML5, C#, R, Python, RapidMiner).• Developed Sales & Operations APP for Ab-Inbev (Cervecería Nacional) that streamlines sales and logistics operations. Show less

• Lead a Customer Service project to improve customer satisfaction.• Introduced a custoemr service taking tool for customers.• Improved claims SLA.

Project Manager in charge of all strategic projects of the Small and Medium Organization for Latin America. Currently managing 20 Projects divided into 6 categories. Increasing Demand Generation, Supply Chain, Reporting, Operational efficiency, Alignment and Planning.• Lead a Lead Time reduction project for the Finance team to reduce Release Cycle time for the Mexico market. Reduced Released Lead Time from 10 days for 95% of Customers to 5… Show more Project Manager in charge of all strategic projects of the Small and Medium Organization for Latin America. Currently managing 20 Projects divided into 6 categories. Increasing Demand Generation, Supply Chain, Reporting, Operational efficiency, Alignment and Planning.• Lead a Lead Time reduction project for the Finance team to reduce Release Cycle time for the Mexico market. Reduced Released Lead Time from 10 days for 95% of Customers to 5 days for 95% of customers.• Currently leading a project to reduce Logistics costs for all Latin America. Goal is to reduce by 20% the landed cost per box. Show less

Supply Chain Planning Manager Manager in charge of all supply chain processes from material requirements planning, production planning, distribution planning and inventory management to assure finish product availability and guarantee a high level of customer service.• Improved forecast accuracy from 80% to 86% in 10 months.• Improve product availability KPI from 97% to 98.5%• Helped introduced a high level, efficient S&OP (Sales & Operations) processes and tools.

Logistics Manager for Latin America & Operations' ConsultantIn charge of the management and continuous improvement of the distribution of finished products • Improvement of lead time to Latin America by 40% (Average of 4 business days)• Improvement of delivery customer satisfaction by 30%. Reduced delivery related calls to customer care by 35%.Performed a 6-Sigma business improvement project. Reduced lead time by 2.5 days, and reduced $150,000.00 in operational costs.… Show more Logistics Manager for Latin America & Operations' ConsultantIn charge of the management and continuous improvement of the distribution of finished products • Improvement of lead time to Latin America by 40% (Average of 4 business days)• Improvement of delivery customer satisfaction by 30%. Reduced delivery related calls to customer care by 35%.Performed a 6-Sigma business improvement project. Reduced lead time by 2.5 days, and reduced $150,000.00 in operational costs. Call Center Operations' ConsultantPart of the start up team that launched operations for the Dell site in Panama. Lead team member in charge of seat capacity for the Dell Panama Call Center. Later became the lead analist in charge of quality metrics (CSAT) related to the call center's Performance and analist for Operation related metrics such as Service Level, AHT, etc. • Was in charge of analysing and giving continuos feedback and advise to the leadership team on metrics such as CSAT and first-time resolution, also quality related metrics from perfomance audits from coaches such as building rapport. Show less