Irving Chase Email & Phone Number

Brooklyn, New York, United States

-Focused on increasing customer value through analyzing adoption metrics, develop engagement plans, and sharing product updates.- Drove cadence meetings and business reviews to deepen our customer understanding. -Developed relationships within accounts, ensuring each level, from warehouse worker to regional manager, understands the benefits and results of using our sensors.- Answered Zendesk tickets and developed systems to better categorize tickets for ongoing questions and increase customer engagement. - Collaborated internally as the customer voice, working with the product team to provide feature feedback and marketing to highlight customer stories. - Provide best practices for customers to learn our product to be able to understand how it fits into the customer workflow and the value it can create.- Analyzed trends in data that lead me to make decisions or suggestions to reduce workplace back injuries for Walmart clients.

New York City Metropolitan Area

- Utilizing Jolt software metrics to ensure accountable for team members leading to high performance- Supporting launch of the nation’s first Multi-Restaurant Ordering to-go experience in a customer-facing position- Assists with maintaining a functional facility by addressing maintenance issues and dispatching for support

New York City Metropolitan Area

- Collaborated cross departmentally to communicate and resolve customer concerns -Trained, coached and supervised Zuul staff- Ordered and Cataloged weekly inventory adhering to quarterly budget- Observed flow patterns to help establish foundational Standard OperatingProcedures.- Utilized Zendesk and email communication systems with members to facilitate a smooth outpost delivery operation- Connected with HVAC, Electrical, Plumbing and other contractors for facility maintenance

Iac Dsp Shining Star 2018 Award

-Assisted individuals with developmental disabilities on a daily basis with cognitive development activities indoors and social development though community interactions.After learning about their behaviors early in 2016 I began to contribute to the development of individualized educational goals and provided meaningful feedback to adjust the ones that were listed prior. At the end of each day, I then record/ update the data of their progress among doing other tasks for the program to run smoothly.

Summers Only

• Instructed groups for team building activities to improve their comradery and communication skills.• Maintained a weekly camp program for campers while providing a positive role model for them• Guided special need campers in daily activity and monitored their well being•. Monitored 6-10 campers weekly and led various activities including arts and crafts, capture the flag, etc

• Collected data of student attendance and transferred it to supervisors • Collaborated with Deans and decreased student lateness from September to October• Committed to over 1000 hours of full time service with a national corps of volunteers focused on education• Incorporated lesson plans for different clubs after school such as Volleyball and Animal zoology

Greater New York City Area

Queens Village, New York

• Served as a line of communication between the program and the parents; listening and addressing any concerns they may have had• Helped provide a safe and supportive atmosphere for student to receive homework assistant• Developed and led activities and games.