Associate, Operations - Payer Remittance Posting, Revenue Cycle Management
Boston, Massachusetts, Us
My team's mission is to enhance and scale the ability of athenaCollector to support remittance lifecycle through timely, accurate, and transparent posting of remittance. We post $1B+ in reimbursement per month across 70K+ providers.My primary responsibilities include:• Develop deep understanding of 30+ types of remittance records amongst 10+ categories; understand root causes of creation and resolution paths. • Define business metrics to assess posting efficiency and accuracy; develop, test, and publish reports via PL/SQL to measure business metrics. • Engage stakeholders across multiple departments, including Banking Operations, Enrollment, and Remittance & Image Processing, to resolve complex remittance lifecycle issues. • Collaborate with Product Innovation to address product functionality gaps and define specifications for product enhancements, with focus on web portal missing remittance workflow.• Optimize posting workflows by automating where possible or reducing manual user intervention.• Support enterprise clients with cross-practice remittance and financial reconciliation.• Define new workflows and directives to meet evolving client remittance lifecycle business needs.