Irving Olivar Email & Phone Number

Silver Spring, Md, Us

• Providing security support using remote sharing tools and a proprietary Antivirus software.• Handling support calls for propriety software (antivirus, cloud storage, password manager software)• Handling any troubleshooting issues for subscribing members, and using remote tools to remote in.• Handling any troubleshooting issues for internal support users, using remote tools to remote in.• Using soft phone software to take/make calls.• Creating, updating, and escalating tickets.• Upselling proprietary products

Conshohocken, Pa

- Providing remote and on-site support for Automated Warehousing systems.- 24/7 support using VPN connections and Remote software.- Application configuration for clients.- SQL investigation, updates, and maintenance.

Greater Philadelphia Area

- Processing scripts and running insurance for pay claims. - Following HIPAA rules and regulations for patient information confidentiality. - Updating patient information in CVS’s RxConnect.

Portland, Oregon Area

- Provided all pre-requisites for customers to choose their preferred carriers (i.e. USPS, UPS, FedEx, and DHL), all whom have specific standards for their shipping services. - Balancing registers at opening and closings.- Provided Notary services on approved documents that followed Oregon rules and regulations.

Doylestown, Pa

- Supported over a 1,000 users in the North America region within an office and field setting. - Helpdesk Support: resolving or escalating all hardware, software, account administration, and networking request within a ticketing system.- Active Directory management: resetting passwords, unlocking accounts, updating permissions, managing Organizational Units for users and computers, Editing Attributes, creating users, and adjusting user accounts no longer within the organization. - Ticketing System: Sunrise Service Management software- Microsoft Exchange: creating mailboxes (personal & distribution groups)

Greater Philadelphia Area

- Coaching local students so they can get a better understanding of the sports they sign up for. - Traveling to different sites where the programs are held.- To keep enthusiasm, we break up our exercises so one supplements the next, as well as the next weeks exercises.

Fairless Hills, Pa

- Bookstore retail environment on part-time basis. - Informed consumer on merchandise- Inventoried equipment - Managed cashier

Langhorne, Pa

- Followed thorough with any customer inquiries on company property. - Promotional Events - Inventory Managment

Washington, District Of Columbia

- Reviewed Project site plans - Gathered transaction documentation for further preservation (i.e Portfolio) - Coordinate workload distribution - Communication with Sr. PM, Superintendent, and sub-contractors

Washington D.C. Metro Area

- Proofread and analyzed Architect/Engineer approved Shop Drawings in cadence with the Director of Project Management.- Assisted Mechanics with any technical questions prior to or during installations.- Created work schedules, site reports, progress trackers, and quality control documentation.- Attended contractor meetings for updates on: on-site permits, site coordination of the workforce, and project completion.- Completed OSHA 30 certified courses for related work-site safety training.

King Of Prussia, Pennsylvania

- Helped customers answer any questions they had about our products including: apparel, updates on specials we had recently offered, as well as general inquiries of the company.

King Of Prussia, Pennsylvania

- Allowed to pursue; monetary goals on a monthly basis, as well as a quota of satisfied customers based on my ability to outfit them.

Philadelphia, Pennsylvania

- Assisted with organizing helping everyone with question concerning the office, either through face-to-face interaction or through the phone.- Help with setting up the office for the day or for events.

- Set up staging areas for shipments of new equipment (i.e., Dell towers, monitors, printers, and peripheral equipment) for schools in the MCPS school system.- In charge of taking inventory of all shipments (50 – 200 PCs per school).- Set up computer stations and printers - Helped the deployment staff and the Team Lead, with any installation and support questions.- Performed walk-throughs to ensure 100% completion of the project.