- Overall 3PL management, fulfilment optimization, and the implementation of new eCommerce channels (i.e Faire, Poosh, etc.) helped increase gross sales in 2022 by over 51% YOY- Collaborated with multiple cross-functional teams to manage the Shopify/3PL backend split for Drink Proxies away from Acid League in order to create better brand identity as well as greater transparency into accounting- Lead the research and discovery of new 3PL partner for both the Acid League and Drink Proxies DTC business in order to increase fulfillment efficiency, inventory optimization, and accounting traceability- Ownership for the online store experience, subscription optimization and eCommerce tech stack as well as managed UX changes to the website in collaboration with Marketing and Design- Developed, validated, and improved SOPs to increase fulfillment and operational efficiencies for both internal and external teams- Aided in the planning, strategy, and forecasting for upcoming collaborations and limited edition launches- Built out automated visual dashboard for internal executive team to monitor both marketing and financial KPIs without having to manually pull and manipulate numerous reports- Leadership over customer service team and responsible for the CSX automation and training through Gorgias using macro rules and live chat, which lowered first response time to under 3 hours and decreased resolution time by 35%

- Oversaw the operations for launch of the core vinegar and vinaigrettes SKUs into over 500+ Whole Foods stores across the US- Optimized production schedule and the allocation of labour, raw, and operating materials utilizing live sales data- Ownership of relationships with co-packers and internal stakeholders to manage the movement of materials from numerous vendors and warehouses to fulfill purchase orders- Utilized Fisbowl MRP for inventory/warehouse management and in coordination with internal product development team, functionally integrated new products into internal system before launch- Sourcing and negotiating with reliable suppliers and vendors in order to secure advantageous terms and reviewing existing contracts to ensure ongoing feasibility

- Responsible for the placements and the negotiation of prices for all advertisements on television and VOD- Responsible for the clearing and reconciling of invoices for billing purposes- Provide key insights and research through the utilization of various data tools in order to help make better informed strategic decisions regarding media spend- Spear headed the integration of Asana for the investment team to better streamline project management, processes, and communication with other internal and external teams/specialists

- Customer Service Receptionist- Assisted this small business in the development of their current business plan to expand their services to include the selling of cable antenna installation - Increased sales of antenna installation through design of several marketing strategies- Increased employee productivity by creating a more organized system of locating parts through developing and maintaining an electronic database of the company’s inventory

Job Requirements:- Marketing/advertising the proposed services in the operating area.- Developing sales strategies and business plans.- Generating new customer leads and providing job estimates. - Selling the proposed services to potential clients and scheduling booked jobs.- Interviewing/hiring/training employees and leading employee groups.- Organized both employee work schedule (marketing and production)- Financial budgeting (payroll/royalties/supplies,deductions, GST/HST, WSIB).- Problem solve daily challenges and be a mentor/leader to employees.Success:- Performed over 100 new estimtes as a result of 200+ new client leads.- Interviewed/hired/trained 6-8 employees.- Sold and produced 100+ jobs.- Business saw a 95%+ customer approval rating and a 90%+ Net Promoter Score.