Irvin Rolf Parcon Email & Phone Number

Calabarzon, Philippines

Dallas, Texas, United States

Dallas, Texas

United States

Responsibilities:• Cold calling to potential property sellers (Circle Prospecting).• Secure real-time appointment, re-scheduling and cancellation.• Qualify lead generation.• Secure customer information such as name, address, payment method, and record orders into database..• Enable simultaneous accessibility to calendars and schedules by multiple users.Tools Used:Mojo, Podio, Callrail, Hangouts, Landvoice, Truepeoplesearch, Slack, Skype, Zoom Meeting, Google Sheets, Google Docs, Google Slides, Google Forms, Google Calendar, Microsoft Office, Gmail.

Responsibilities:• Social Media Marketing and SEO.• Photo and Video Editing, Content creation and marketing.• Content creation/content marketing.• Wordpress website creation and management.• Work closely with a marketing team to develop social media campaigns that help to achieve corporate marketing goals.• Develop monthly reports on emerging social media trends that will be submitted to the management team.• Monitor the company’s social media accounts and offer constructive interaction with users.• Create methods for finding and saving online customer reviews.• Analyze the long term needs of the company’s social media strategy and offer quarterly reports to the management team that outline any necessary changes to the digital marketing plan.• Create social media influencer accounts and deliver proper engagement.• Increase website organic traffic using white hat marketing.Tools Used:Wordpress.com, Wordpress.org, Godaddy, Bluehost, Canva, Adobe Photoshop CS6, Adobe Photoshop CC 2019, Adobe After Effects, Adobe Premiere Pro, Adobe Premiere Rush, Adobe Audition, AVS Video Editor, Cyberlink Power Director 17, Hootsuite, Trello, Social Media Sites.

Outsourced

Responsibilities:• Moderate the Community Channel on Telegram and other social media channels.• Promote the ICO Project using Telegram and other social media channels.• Engage and Answer all the questions coming from community members and Assist them with their issues.• Keep the Community Members updated with all the details and information about the project.• Monitor activities on the comments and shares from Telegram, Reddit and different types of multimedia.• Forward marketing and partnership requests coming through social media channels.• Keep the Community safe from Spammers and Scammers.• Maintain the FAQ file updated and filled with reliable information.• Greet joining Community Members.

New York City

Responsibilities:• Attended the customer’s inquiries about Airfare flight through phone, chat and E-mail.• Provide flight information, Flight confirmation, Seat Assignments, Meal requests, Wheelchair assistance and other passenger service requests.• Utilize the use of Sabre Red Workspace GDS System.• Prepare sales report and office documents.• Graphics and page designs for flyers, cards, and multimedia ads.• Develop, designed and maintain the company’s website using wordpress.

Responsibilities:• Provided effective and consistent technical support assistance.• Researched technical solutions.• Responsible for publishing and maintaining technical support webpage.• Performed task related to answering customer inquiries received via telephone or through applications and correspondence.• Interacted with customers; provided program information, rules, regulations, laws and policy and procedures.• Assist customers on all of their Cable internet connectivity issues, Telephone issues and other supported programs such as Microsoft Outlook settings and other related software configurations.• Troubleshoot homephone issues like dial tone, voicemail and other services.• Pitch for sales for premium services and lines of businesses like additional telephone service subscription, Internet subscription and cable television subscriptions.

Responsibilities:• Interacted with customers; provided program information, rules, regulations, laws and policy and procedures over the phone.• Answer questions regarding status of various accounts and attend to problems or complaints from customers in person, on the telephone or by written correspondence.• Receive and process applications and payments for their post paid mobile, telephone and internet bills.• Make change and issue receipts,• Open and close accounts.• Post payments to the proper account.• Process adjustments, returned checks and refunds.• Research and resolve account and billing problems.• Set up and maintain various files, records and registers.• Complete a variety of forms and prepare account summaries and reports.• Complete special projects as assigned by the Utility Billing Supervisor.

Responsibilities:• Provided effective and consistent technical support assistance.• Researched technical solutions.• Responsible for publishing and maintaining technical support webpage.• Performed task related to answering customer inquiries received via telephone or through applications and correspondence.• Interacted with customers; provided program information, rules, regulations, laws and policy and procedures.• Assist customers on all of their DSL connectivity issues and other supported programs such as Microsoft Outlook settings and other related software configurations.