With a steadfast commitment to excellence in customer service, my recent role as Customer Care Supervisor at AEON CO. (M) BHD. honed my skills in business analysis and strategic problem-solving. Our team elevated the customer care standards, fostering a professional environment that ensured customer satisfaction and operational efficiency.Currently, as a freelancer for a tour company, I leverage my expertise to craft unique customer experiences. My approach intertwines a deep understanding of client needs with innovative service solutions, contributing to memorable and seamless interactions that resonate with diverse clientele.
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Process AssociateJapan Airlines Sep 2024 - PresentShah Alam, Selangor, Malaysia -
Freelancer For Travel And Tour CompanyUhh Travel And Tour / Mursyid Al-Haramain Travel And Tour Jun 2023 - PresentShah Alam, Selangor, MalaysiaResponsibility :• Freelance Mutawwif and Travel Consultant for UHH Travel and Tour also for Mursyid Al-Haramain Travel and Tour.• To assist pilgrims in performing Umrah also arranging lodging and transportation within Holy cities of Makkah, Madinah, Taif and Jeddah.
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Customer Care SupervisorAeon Co. (M) Bhd. Dec 2023 - Jun 2024Setia AlamResponsibility :• Ensure that a professional standard of Customer Service, Merchandisingand Display to customer maintain by employee• Manage daily operations, preparing monthly, daily staff timesheet andduty roster for salary purposes also overtime claim -
Data Claims ClerkMicare Sep 2023 - Dec 2023Shah Alam, Selangor, MalaysiaResponsibility :• To check the documents submitted, make sure all the documents isaccurate before approve and handover it to the account department forpayment to the applicant. If the documents is incomplete or do notmeet the requirements, the application will be rejected/withdrawn. -
Customer Service ExecutiveDaythree Apr 2022 - Jun 2023Shah Alam, Selangor, MalaysiaResponsibility :• To answer calls made by customers, effectively manage customers inquiries.• To handle customers feedback, concerns and questions professionally. -
Asst Shop ManagerThe Body Shop Oct 2014 - Oct 2015Federal Territory Of Kuala Lumpur, MalaysiaResponsibility :• Assisting the store manager in all areas of daily business operations,human resources, customer service and merchandising.• Maintaining a clean, organized and aesthetically pleasing storefront. -
Beauty Advisor ExecutiveSimplysiti Sdn Bhd Dec 2013 - Sep 2014Wp. Kuala Lumpur, Federal Territory Of Kuala Lumpur, MalaysiaResponsibility :• Work closely with sales department to run new promotion, doingstore check, stock take in and out also auditing.• Recommending products that fit the client's needs, preferences andbudget, explaining how the products work. -
Senior Makeup SpecialistCovo Cosmetic Sdn Bhd Dec 2012 - Dec 2013Seri Kembangan, MalaysiaResponsibility :• Do promotion, sales about makeup and skincare, attract more customers to boost Sales to archived personal and branch sales target.• Manage the day to day operations of the outlet, preparing staff duty roster, Overtime claim, also do stock check, stock take in and out.
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Membership ConsultantCelebrity Fitness Dec 2011 - Sep 2012Wp. Kuala Lumpur, Federal Territory Of Kuala Lumpur, MalaysiaResponsibility :• Promote our membership benefits and packages to non-members.• Achieve individual sales target as well as the team’s target (team player). -
Membership ConsultantWt Synergy Sdn Bhd Aug 2011 - Dec 2011Seri Kembangan, MalaysiaResponsibility :• Perform daily sales activities to promote membership benefits.• Update benefits, facilities and services offered to members.
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Customer Service OfficerMyfitness Health And Beauty Spa Oct 2009 - Jul 2010Seri Petaling, Kuala LumpurResponsibility :• To coordinate customer service officer work schedule, to provide routine equipment check and maintenance and to develop and coordinate group exercises and fitnesscentre programme.• To enforce facilities policies and procedures, ensure safe workout environment.
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Tour Guide Cum Customer Service TrainerMines Cruise Management Jul 2008 - Jul 2009Seri Kembangan, MalaysiaResponsibility :• Attend walk-in and travel agent group booking customer in wawa splash tour amphibian bus, assist them and givecommentary info regarding '8 wonders of mines resort city'.• Create module and perform customer service training and motivation class to enhanced customer service skills andstandards among the operation staff also do other duties as assigned.
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Flight AttendantSingapore Airlines Apr 2007 - Jun 2008SingaporeResponsibility :• Greet and assist passengers as they boarding the aircraft, helpingthem settle into their seats, offer in-flight services and ensurepassenger comfortness through out the flight journey.• Checking the cabin section, crew and pax before taking-off,enforcing safety and security regulations during the flights -
Guest Service AssistantAirasia Dec 2004 - Mar 2007Sepang, Selangor, MalaysiaResponsibility :• Documentation check: passport checking (International) and I.D. matching (Domestic),reservation checking from the system and issuing boarding pass.• Tagging luggage and carry on inspection, referred to Term & Conditions.• Boarding guest to the aircraft.
Irwan Shah Mohammad Education Details
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Sekolah Menengah Teknik Pulau Langkawi, Kedah Darul Aman24 Aggregat 2Nd Grade
Frequently Asked Questions about Irwan Shah Mohammad
What company does Irwan Shah Mohammad work for?
Irwan Shah Mohammad works for Japan Airlines
What is Irwan Shah Mohammad's role at the current company?
Irwan Shah Mohammad's current role is JAL Process Associate.
What schools did Irwan Shah Mohammad attend?
Irwan Shah Mohammad attended Sekolah Menengah Teknik Pulau Langkawi, Kedah Darul Aman.
Who are Irwan Shah Mohammad's colleagues?
Irwan Shah Mohammad's colleagues are Daisuke Imazato, Phitsini Thabthimthai, Sophia Nakahara, Lazy Bird, Robert Sakurada, Yuki Kira, Henry Somfleth.
Not the Irwan Shah Mohammad you were looking for?
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Tengku Irwan Shah Tengku Mohammad Shah
Information Technology And Services ProfessionalSelangor, Malaysia -
Mohammad Irwan Shah Bin Mohammad Kamal Kulasegaram
Process Engineer At Infineon Technologies Kulim Sdn BhdSungai Jawi
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