Irwin Lopez Email & Phone Number

El Paso, Texas, United States

El Paso, Texas, United States

• Helps drive a positive customer experience by building relationships, exhibiting empathy, and providing solutions for their needs.• Understands the importance of the customer experience when performing diagnostic discoveries, making recommendations, and protecting customer devices both in-person and by phone.• Establishes and maintains consistent rhythms for timely follow up and ensures deliverables are met or exceeded.• Partners with other team members to ensure consistent and accurate documentation of customer requests and repairs.

Ciudad Juárez, Chihuahua

*In plant responsible for product functionality related topics. Worked with more than 18 different products each with different generations, from different costumers and designs, generations and multiple part numbers. *Train engineers, technicians and quality department in the functionality and analysis of new products. Involved in over 20 new project launches from review and verify BOM meets production requirements validation trough manufacturing normal operation. *Implement new production monitoring system for i4.0 in 18 production lines and improve implementation at plan level with wireless connectivity and developing self troubleshooting script. *Function as liason between different departments. Collaborate with different R&D groups worldwide for different projects to prevent and correct issues in manufacturing. Propose ideas and redirect concerns from quality and manufacturing engineers. *In charge of 22 packaging stations, 19 production monitoring system stations and 22 downtime response time stations, as well as assist in electrical tests, label and vision, and mechanical process troubleshooting.

Ciudad Juárez, Chihuahua

*Implement equipment HDD backup project across 40% of the plant manufacturing PCs in a two months period. *Elaborate and improve preventive maintenance plans for 25 test stations. *Create manuals and instructions for machine and equipment setups and operation. *Debugging and update software in 4 different machines to migrate to latest operating system.

Bachelor Of Engineering - Be, Mechatronics, Robotics, And Automation Engineering, Bachelor Of Mechatronics Engineering

Activities and Societies: -Coordination staff at CUDA (Centro Cultural de Diseno y Arte) events

Technician Of Business Administration, Business Administration And Management, General, Technician

Activities and Societies: -Sprinter in Athletics team. -Chess club -Mathematics club