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Irwin S.W. Email & Phone Number

Lead Workforce Management | WFM | Zendesk | ex-Netflix at Zendesk
Location: Mexico City, Mexico, Mexico 10 work roles 1 school
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✓ Verified May 2026 3 data sources Profile completeness 86%

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Current company
Zendesk
Role
Lead Workforce Management | WFM | Zendesk | ex-Netflix
Location
Mexico City, Mexico, Mexico
Company size
4161 employees

Who is Irwin S.W.? Overview

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Quick answer

Irwin S.W. is listed as Lead Workforce Management | WFM | Zendesk | ex-Netflix at Zendesk, a company with 4161 employees, based in Mexico City, Mexico, Mexico. AeroLeads shows a matched LinkedIn profile for Irwin S.W..

Irwin S.W. previously worked as Lead WFM at Zendesk and Capacity Planning Analyst at Netflix. Irwin S.W. holds Undergrad - Computing Systems Engineering, Computer Engineering from Instituto Politécnico Nacional.

Company email context

Email format at Zendesk

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Zendesk

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Profile bio

About Irwin S.W.

Substantial experience and outstanding skills in business analysis and customer service with over 10 years of experience in Workforce Management.Worked for Tech, Communications, Entertainment, Travel and BPO companies.Cross Functional collaboration experience with QA, L&D, HR, CEM, BPOs,SD, IT, & EX

Current workplace

Irwin S.W.'s current company

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Zendesk
Zendesk
Lead Workforce Management | WFM | Zendesk | ex-Netflix
san francisco, california, united states
Website
zendesk.com
Employees
4161
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Company profile
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10 roles

Irwin S.W. work experience

A career timeline built from the work history available for this profile.

Lead Wfm

Current
Zendesk

Mexico City, Mexico

May 2024 - Present

Capacity Planning Analyst

Netflix

Ciudad De México, México

Dec 2022 - Nov 2023

Workforce Planning Manager

At&T

Mexico City, Mexico

Jul 2020 - Dec 2022

Workforce Management Specialist

At&T

Naucalpan De Juárez, México, Mexico

- Scheduling of future requests for front end representatives and management crews- Process innovation- Set up and maintenance for automated tools- Forecast analysis for staffing improvement via shift bids- Excel Macros implementation- Constant communication with operational Assistant Directors for KPI improvement opportunities- Staff planning for special.

Apr 2019 - Jun 2020

Workforce Management Analyst

At&T

Naucalpan De Juárez, México, Mexico

- Monitor inbound call traffic to ensure efficient distribution- Real time coding- Forecast and Staffing analysis- Process schedule change/trade/PTO requests- Data processing and reporting

May 2018 - Apr 2019

Customer Service Executive

At&T

Naucalpan De Juárez, México, Mexico

Dec 2017 - May 2018

Workforce Management Specialist

Arrivia

Mexico City, Mexico

Mar 2016 - Mar 2017

Workforce Specialist

Ttec

Mexico City, Mexico

Apr 2015 - Feb 2016

Workforce Management Analyst

Ttec

Mexico

Feb 2013 - Mar 2015

Tech Support Representative - Twc - Nhd

Ttec

Mexico City, Mexico

Jan 2012 - Feb 2013
Team & coworkers

Colleagues at Zendesk

Other employees you can reach at zendesk.com. View company contacts for 4161 employees →

RL Reed Lauber Reed Lauber Colleague at Zendesk Portland, Oregon, United States, United States View → RY Roman Yakymovych Roman Yakymovych Colleague at Zendesk Ukraine, Ukraine View → AA Anna Adamczyk Anna Adamczyk Colleague at Zendesk Cracow, Małopolskie, Poland, Poland View → SW Stephanie W Stephanie W Colleague at Zendesk San Francisco, California, United States, United States View → ÁG Álvaro Groizard Álvaro Groizard Colleague at Zendesk Dublin, County Dublin, Ireland, Ireland View → AP Anna Prochwicz Anna Prochwicz Colleague at Zendesk Cracow, Małopolskie, Poland, Poland View → JP John Paul Mondoñedo John Paul Mondoñedo Colleague at Zendesk Quezon, Calabarzon, Philippines, Philippines View → NV Neil V. Neil V. Colleague at Zendesk Teresa, Calabarzon, Philippines, Philippines View → AB Arjola Bieniek Arjola Bieniek Colleague at Zendesk Cracow, Małopolskie, Poland, Poland View → PS Praphulla Suryawanshi Praphulla Suryawanshi Colleague at Zendesk Greater Philadelphia, United States View →
1 education record

Irwin S.W. education

  • Instituto Politécnico Nacional
    Instituto Politécnico Nacional
    Computer Engineering
FAQ

Frequently asked questions about Irwin S.W.

Quick answers generated from the profile data available on this page.

What company does Irwin S.W. work for?

Irwin S.W. works for Zendesk.

What is Irwin S.W.'s role at Zendesk?

Irwin S.W. is listed as Lead Workforce Management | WFM | Zendesk | ex-Netflix at Zendesk.

Where is Irwin S.W. based?

Irwin S.W. is based in Mexico City, Mexico, Mexico while working with Zendesk.

What companies has Irwin S.W. worked for?

Irwin S.W. has worked for Zendesk, Netflix, At&T, Arrivia, and Ttec.

Who are Irwin S.W.'s colleagues at Zendesk?

Irwin S.W.'s colleagues at Zendesk include Reed Lauber, Roman Yakymovych, Anna Adamczyk, Stephanie W, and Álvaro Groizard.

How can I contact Irwin S.W.?

You can use AeroLeads to view verified contact signals for Irwin S.W. at Zendesk, including work email, phone, and LinkedIn data when available.

What schools did Irwin S.W. attend?

Irwin S.W. holds Undergrad - Computing Systems Engineering, Computer Engineering from Instituto Politécnico Nacional.

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