Lead Wfm
Current
May 2024 - Present
AeroLeads people directory · profile
Irwin S.W. Email & Phone Number
Lead WFM
at
Zendesk
LinkedIn matched
✓ Verified July 2026
3 data sources
Profile completeness 86%
Who is Irwin S.W.? Overview
A concise factual answer block for searchers comparing this professional profile.
Quick answer
Irwin S.W. is listed as Lead WFM at Zendesk, a with 4161 employees, based in Mexico City, Mexico. AeroLeads shows a matched LinkedIn profile for Irwin S.W..
Irwin S.W. previously worked as Capacity Planning Analyst at Netflix and Workforce Planning Manager at At&T. Irwin S.W. holds Undergrad - Computing Systems Engineering, Computer Engineering from Instituto Politécnico Nacional.
Company email context
Email format at Zendesk
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Zendesk
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Profile bio
About Irwin S.W.
Substantial experience and outstanding skills in business analysis and customer service with over 10 years of experience in Workforce Management.Worked for Tech, Communications, Entertainment, Travel and BPO companies.Cross Functional collaboration experience with QA, L&D, HR, CEM, BPOs,SD, IT, & EX
Current workplace
Irwin S.W.'s current company
Company context helps verify the profile and gives searchers a useful next step.
Zendesk
10 roles
Irwin S.W. work experience
A career timeline built from the work history available for this profile.
Capacity Planning Analyst
Dec 2022 - Nov 2023
Workforce Planning Manager
Jul 2020 - Dec 2022
Workforce Management Specialist
- Scheduling of future requests for front end representatives and management crews- Process innovation- Set up and maintenance for automated tools- Forecast analysis for staffing improvement via shift bids- Excel Macros implementation- Constant communication with operational Assistant Directors for KPI improvement opportunities- Staff planning for special events - Scheduling off-the-phone activities across tens of teams for multiple LOBs- Scheduling for Management staff- Scheduling audits- Paid time off audits- Providing support to new Projects and LOBs- IEX SME
Apr 2019 - Jun 2020
Workforce Management Analyst
- Monitor inbound call traffic to ensure efficient distribution- Real time coding- Forecast and Staffing analysis- Process schedule change/trade/PTO requests- Data processing and reporting
May 2018 - Apr 2019
Customer Service Executive
Dec 2017 - May 2018
Workforce Management Specialist
Mar 2016 - Mar 2017
Workforce Specialist
Apr 2015 - Feb 2016
Workforce Management Analyst
Feb 2013 - Mar 2015
Tech Support Representative - Twc - Nhd
Jan 2012 - Feb 2013
Team & coworkers
Colleagues at Zendesk
Other employees you can reach at zendesk.com. View company contacts for 4161 employees →
AD
Andrea Domínguez
Colleague at ZendeskMexico City, Mexico
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NI
Nagaraj I.
Colleague at ZendeskProsper, Texas, United States
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TP
Tania Panagacos
Colleague at ZendeskMelbourne, Victoria, Australia
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LM
Loredana Muraretu
Colleague at ZendeskLondon, England, United Kingdom
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TL
Tiffany Lee
Colleague at ZendeskSan Francisco, California, United States
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MS
Márton Skach
Colleague at ZendeskBudapest, Hungary
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HW
Hilary Wright
Colleague at ZendeskMadison, Wisconsin, United States
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AS
Augela Solis
Colleague at ZendeskBacoor, Calabarzon, Philippines
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JC
Jessie Carr
Colleague at ZendeskQuincy, Florida, United States
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CB
Chris Bucknall
Colleague at ZendeskGreater Melbourne Area, Australia
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Andrea Domínguez
Colleague at ZendeskMexico City, Mexico
View →
NI
Nagaraj I.
Colleague at ZendeskProsper, Texas, United States
View →
TP
Tania Panagacos
Colleague at ZendeskMelbourne, Victoria, Australia
View →
LM
Loredana Muraretu
Colleague at ZendeskLondon, England, United Kingdom
View →
TL
Tiffany Lee
Colleague at ZendeskSan Francisco, California, United States
View →
MS
Márton Skach
Colleague at ZendeskBudapest, Hungary
View →
HW
Hilary Wright
Colleague at ZendeskMadison, Wisconsin, United States
View →
AS
Augela Solis
Colleague at ZendeskBacoor, Calabarzon, Philippines
View →
JC
Jessie Carr
Colleague at ZendeskQuincy, Florida, United States
View →
CB
Chris Bucknall
Colleague at ZendeskGreater Melbourne Area, Australia
View →
1 education record
Irwin S.W. education
-
Instituto Politécnico Nacional
FAQ
Frequently asked questions about Irwin S.W.
Quick answers generated from the profile data available on this page.
What company does Irwin S.W. work for?
Irwin S.W. works for Zendesk.
What is Irwin S.W.'s role at Zendesk?
Irwin S.W. is listed as Lead WFM at Zendesk.
Where is Irwin S.W. based?
Irwin S.W. is based in Mexico City, Mexico while working with Zendesk.
What companies has Irwin S.W. worked for?
Irwin S.W. has worked for Zendesk, Netflix, At&T, Arrivia, and Ttec.
Who are Irwin S.W.'s colleagues at Zendesk?
Irwin S.W.'s colleagues at Zendesk include Andrea Domínguez, Nagaraj I., Tania Panagacos, Loredana Muraretu, and Tiffany Lee.
How can I contact Irwin S.W.?
You can use AeroLeads to view verified contact signals for Irwin S.W. at Zendesk, including work email, phone, and LinkedIn data when available.
What schools did Irwin S.W. attend?
Irwin S.W. holds Undergrad - Computing Systems Engineering, Computer Engineering from Instituto Politécnico Nacional.
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