Irwin Williams Email & Phone Number

Bethesda, Maryland, US

• Worked directly w/ the hotel’s convention/exhibition clients to create network solutions for their shows; including provisioning private and public networks and allocating bandwidth to said networks via Allot
• Served as an administrator for the property’s Aruba wireless network. Creating new SSID’s, installing new access points (303H, AP305, AP225, and AP335)
• Responded to and troubleshot hotel employees’ IT issues ranging from simple application problems to complete phone or network outages
• Created a new configuration to use as a new base for all Cisco access switches on site
• Upgraded, stacked, cutover, and re-cabled all necessary comm closets and their respective switches to include Cisco 9300’s, 3850’s, and 3750s.
• Worked closely with the network engineer to facilitate a 40+ intermediate distribution frame (IDF) cutover from a Nexus 9300 to a 9500 core.

Monroe, LA, US

• Maintained Company’s thousands of Ethernet, Frame/ATM, and MPLS customer networks through correcting speed issues, hard down networks, proofs of demarcation, and packet loss.
• Monitored and proactively repaired over 100 Managed Network Customers for the company utilizing Netcool Alarming and other third party network analysis programs.
• Worked closely with company engineers to resolve higher level network outages ranging from fiber cuts, broadcast storms, MUX/DWDM failures, BGP routing problems, and redundancy complications.
• Assisted in training and served as a main point of contact for more than 20 new employees in all necessary forms of technical and interdepartmental processes.
• Created, serviced, and resolved over 600 tickets for various customer issues in the allotted 4-hour restoral time per company policy. Provisioned over 200 network interfacing devices which served as the point of.
• Initiated software loops for or directly performed RFC-2544 testing for many of the company’s new/problematic business circuits.

Washington, DC, US

• Served as a team lead network administrator for 2 extensive wide area networks and maintained over an estimate of 700 Cisco access and distribution switches core routers using Solarwinds and KiwiCat Tools programs.
• Installed over 200 brand new network communication points; to include Cisco switches, Cat 5 cabling patchwork, and commercial fiber links to existing switches.
• As a server admin, maintained approximately 2,000 user and administrator accounts over a 4-year period, using Active Directory and Microsoft Exchange 2003.
• Created and presented a standard of operating procedures used by personnel to create a seamless transfer of responsibilities from the off-going network administrator to the on-coming.
• Served as Helpdesk supervisor for 2 Secret/Classified networks and provided support as Communications Chief during deployed scenarios.
• Provided guidance and training for 12 junior Marines under my charge as a Non-Commissioned Officer.

• Developed and installed a small network of 7 PCs, 1 shared printer, and a hub in order to facilitate growth in technology awareness among youngsters attending the summer and after-school programs.
• Instructed children from the ages of 7-14 on basic PC components and functions including basic troubleshooting.
• Maintained all components of the classroom network as well as troubleshot and implemented new equipment on the business’ production network

Certifications, Ccna*, Mcsa*, Ceh*, Cysa*, Iins*

Education record

Education record