- Handle day-to-day operations of Visitors Services location in Gardens by the Bay (Far East Organization Childrens Garden). - Decision making in handling difficult Guests when the need arises. - Support team members as needed and manage a team of Officer in terms of welfare and day-to-day operations.- Establishes work procedures and processes that support the company and departmental standards and procedures.- Uses appropriate judgment in upward communication regarding department or employee concerns.

- Handle the operations of Guest Services location in Universal Studios Singapore.As well as to make decision and handle difficult Guests when the need arises- Ensures crews have appropriate training and other resources to perform their jobs.- Responds to and resolves crews relations issues expressed by team members.- Creates and maintains a high-quality work environment so team members are motivated to perform at their highest level.- Assists the manager with daily operation of the Guest Service location to include the development and implementation of staffing, training, scheduling.- Establishes work procedures and processes that support the company and departmental standards and procedures.- Uses appropriate judgment in upward communication regarding department or employee concerns.

- Recruiting, training and supervising staff and managing budgets.- Keeping statistical and financial records and maintaining fitness equipment- Maintaining customer service standards and undertaking administrative tasks- Dealing with enquiries, complaints and emergencies

- Dealing with passenger enquiries about flight departures and arrivals- Checking passengers in giving seat numbers, providing boarding passes and luggage labels.- Informing passengers about the luggage restrictions, weighing baggage and collecting any excess weight charges.- Taking care of people with special needs, and unaccompanied children, calming and reassuring nervous passengers.