Ilya Rychagov Email & Phone Number

Málaga Area, Spain

Россия

Prepare service contracts, negotiate and coordinate terms of contracts with customers, service partners and company departments. Develop and maintain customer relationship. Prepare offers and quotations. Estimate terms of supply contracts and assess terms of customer’s tender documentations. Consider the ability to comply terms of Global Agreements and its adaptation with territory of Russia. Consult sales team and customers. Control compliance of contracts terms.

Russia

Selling integration projects on mobile and wireless management solutions, IT security, POS, fiscal and inventory solutions, IT support and trainings, as well as service contracts for equipment and software to new and key customers of the company. Key accounts were major international and national retail chains on Russian market, banks, food and automotive industries, telecom.Negotiated potential and key customers. Developed and prepared offers, presentations and draft contracts. Controlled debts receivables. Interacted closely with company’s subsidiaries and departments.

Russia

Responsible for sales and control over use and distribution of licensed products in Russia and CIS.Executed sales, negotiated clients, developed and maintained relationship with customers and supported customers at all product range and technical issues.Strived against illegal product distribution; managed website, advertised in mass media, participated in exhibitions, co-operated with Head office in Germany.

Russia

Responsible for development of Service department as a business unit in Russia (related to active equipment: climate control systems; security, monitoring, and remote systems; power distribution and UPS systems; modular safes Lampertz).Established and managed guarantee, non-guarantee and extended warranty services and commissioning. Defined commercial terms of service concept (adopted from international concept and rebuilt in country specifics terms). Established and maintained an effective relationship with clients, defined quotations and concluded service contracts. Cooperated and controlled service partners, drew up outsourcing Call-center, organized and provided training. Consulted customers on issues and various aspects of product functionality and appliance. Personally took care of non-standard or special issues and accidents on customer’s sites. Managed spare parts stock, handled complaints (reclamations). Interacted and cooperated with Rittal’s subsidiaries in other countries to provide international level of services to international clients shipped to Russia turn-key systems.Participated in Data center and IT-infrastructure multi-vendor projects.Reported results on annual Service meetings in Germany.Key clients in industries: automotive, aviation, food and tobacco factories; banks, oil companies, telecommunications, government and special services.

Russia

Conducted tenders for Unified Energy System of Russia (RAO UESR) and its subsidiaries, specifically multi-stage tenders for turbines and generators supplies, financial, management and marketing strategies projects. Consulted customers and suppliers on tendering process as a form of purchasing according to the system of Standards for Organizing Procurement Operations of RAO UESR.Appointed secretary of the Tender Committee of Volzhskaya HPP, Kamskaya HPP, Saratovskaya HPP, Uglichskaya HPP, RusHydro and RAO UESR for several tenders. Coordinated events of the tender committee and participation of experts in tenders’ evaluation.Developed and prepared tender documentation, tender assessment methods (in collaboration with experts), draft contracts, protocols and follow-up documents. Conducted publicly opening tenders. Evaluated tenders according to requirements of accuracy, completion, and conformity. Consulted customers and tenderers on procedural and organizational aspects.Conducted tenders on electronic biddings floor "B2B-energo".Participated in training for customers and potential suppliers.