• Create and execute customer support strategies that align with the organization's goals and objectives.• Evaluate existing customer support processes to identify areas for improved efficiency and increased customer satisfaction.• Partner with various departments to ensure seamless and effective operations.• Supervise and guide a team of customer support professionals.• Ensure adherence to relevant regulations, policies, and standards.• Utilize technology and tools to boost… Show more • Create and execute customer support strategies that align with the organization's goals and objectives.• Evaluate existing customer support processes to identify areas for improved efficiency and increased customer satisfaction.• Partner with various departments to ensure seamless and effective operations.• Supervise and guide a team of customer support professionals.• Ensure adherence to relevant regulations, policies, and standards.• Utilize technology and tools to boost the efficiency and effectiveness of customer support operations. Show less

• Serve as the primary liaison between in theatre Fund Managers and the POP COE team, as well as other cross-functional teams.• Provide support, leadership, and subject matter expertise to the local team regarding compliance matters.• Verify proof of performance claims from partners for activity-based incentives, with a specific focus on PIF/PAF/SDF funds.• Ensure the implementation and adherence to relevant policies and procedures.• Assist in resolving partner disputes and… Show more • Serve as the primary liaison between in theatre Fund Managers and the POP COE team, as well as other cross-functional teams.• Provide support, leadership, and subject matter expertise to the local team regarding compliance matters.• Verify proof of performance claims from partners for activity-based incentives, with a specific focus on PIF/PAF/SDF funds.• Ensure the implementation and adherence to relevant policies and procedures.• Assist in resolving partner disputes and addressing corrections to documentation.• Collaborate with other teams to facilitate timely clearance of transactions, ensuring compliance requirements are met.• Develop and present metrics on a daily/weekly basis to track compliance-related performance.• Coordinate quarterly read-out calls to provide feedback to leaders and Fund Managers Show less

A key member of a team providing Request to Pay support for the Legal Department. Thrive on providing excellent payment-related support while demonstrating a growth mindset as we look to make Legal simpler and more efficient. Operates within the context of high business criticality, with correspondingly important deadlines for the job holder. Deals with complex questions, adjustment with many sources of information necessary within and outside own area/department. Works within a variety of… Show more A key member of a team providing Request to Pay support for the Legal Department. Thrive on providing excellent payment-related support while demonstrating a growth mindset as we look to make Legal simpler and more efficient. Operates within the context of high business criticality, with correspondingly important deadlines for the job holder. Deals with complex questions, adjustment with many sources of information necessary within and outside own area/department. Works within a variety of well-defined procedures and practices (not necessarily standardized) and is supervised on progress and results by the manager. Interaction with others demands influencing and persuasion in a tactful manner in order to obtain and understand the background of information. Dealing with confidential information within and outside of the Company on a regular basis.More specifically:• Acting as focal for the legal community for purchase decisions (PO, FI, or GCC).• Perform as an advisor for cost allocation (cost center or WBSE).• Set up and amend new vendors in the systems.• Prepare invoice reports in SAP.• Usage of SAP in order to check invoice payment statuses and vendor's data.• Troubleshoot e-invoicing submissions (LEDES file) with external counsel billing departments.• Maintaining the TeamConnect system with the requested data about the Law Firms and timekeepers.• Ensure timekeeper rates entered in the matter management system are consistent with rates on signed, returned engagement letters. Show less

Deliver proactive support in the development of performance management plan to attain optimal results. Utilize expertise to transit new processes connected with Payroll and Benefits in 18 service lines. Ensure the provision of quality services on 18 service lines. Maximize organizational efficiency by improving processes and utilizing resources. Cultivate strong professional relationships with customers and lead meetings with clients. Identify the need for improvement and conducted training… Show more Deliver proactive support in the development of performance management plan to attain optimal results. Utilize expertise to transit new processes connected with Payroll and Benefits in 18 service lines. Ensure the provision of quality services on 18 service lines. Maximize organizational efficiency by improving processes and utilizing resources. Cultivate strong professional relationships with customers and lead meetings with clients. Identify the need for improvement and conducted training sessions to enhance overall performance. Display and audit personal / payment-related data in SAP as well as guided with SAP Concur System. Execute audit of quality performance and assessment of effectiveness and efficiency, while ensuring adherence to policies and procedures. Taught team about new ticketing tool Service Now to enhance knowledge about the service. Evaluated and analyzed current processes using operational metrics and reports as well as performed daily, weekly, and monthly reviews. Participated in Workday transition and hypercare period.• Played crucial role in integration projects and leading successful transitions.• Prepared to lead three Quarterly Europe Payroll Meetings as well as performed monthly audits for 150+ tickets.• Implemented best practices to transit of updated ticketing tool and maintain ticket management system ServiceNow.• Delivered excellent service by establishing strong communication with clients regarding escalations and optimization of service lines Show less

Leveraged exceptional expertise in the documentation of all the defined processes and methods of resolving the ticket. Gained in-depth knowledge of latest technologies and related areas to utilize as per required circumstances. Resolved tickets raised by the clients by troubleshooting. Conducted training sessions for new joiners for smooth operations.• Created and maintained tickets in ServiceNow to achieve optimum results.• Provided regular IT and HR support of the customers on the… Show more Leveraged exceptional expertise in the documentation of all the defined processes and methods of resolving the ticket. Gained in-depth knowledge of latest technologies and related areas to utilize as per required circumstances. Resolved tickets raised by the clients by troubleshooting. Conducted training sessions for new joiners for smooth operations.• Created and maintained tickets in ServiceNow to achieve optimum results.• Provided regular IT and HR support of the customers on the line. Show less

Formulated and analyzed complex SAP reports to monitor key business metrics. Delivered direct system support through phone and email to customers from different organizational levels. Prepared legal documents and translated documents and policies. Accepted the responsibility of clean-up exercise for internal universities SAP evidence for Kazakhstan.• Formulated infographics to simplify complex data and present it in an easy-to-digest format.• Deployed Fast Forward methodology in the… Show more Formulated and analyzed complex SAP reports to monitor key business metrics. Delivered direct system support through phone and email to customers from different organizational levels. Prepared legal documents and translated documents and policies. Accepted the responsibility of clean-up exercise for internal universities SAP evidence for Kazakhstan.• Formulated infographics to simplify complex data and present it in an easy-to-digest format.• Deployed Fast Forward methodology in the team to enhance productivity. Show less

Key Responsibilities:- Advising customers on products;- Cash transactions and operation of a cash register;- Products display in the store.

Key Responsibilities:- Teaching Polish as a foreign language;- Preparation of curricula and engagement in school events.