Software Support Engineer
Current• Providing prompt remote technical support via various methods to assist international customers for range of FOSS software products.• Providing a client-focused product support, analyzing and resolving IT and software problems in a timely and accurate fashion.• Providing technical expertise in terms of the selected technology, architecture, programming and documentation.• Key link between customers and the FOSS Development Team for the continuous improvement of the FOSS applications.• Primary resource for report development and customization using Crystal Reports.• Building complex and cost effective SQL Server queries and procedures to pull data from database as per the requirement of business users for detailed data analysis.• Providing software training to regional support specialists in the usage of network&desktop applications.• Creating technical documentation in conjunction with Technical Writers