Iryna Demchenko Email & Phone Number

Managing administrative tasks.Completing reports.Completing financial reports.Compiling and preparing correspondence.Execution of various documentation, preparation of administrative plans.

Украина

Customer Service Specialist Road Freight DepartmentMonthly calls to customers, followed by reports preparationProviding help to customers.Communicating courteously with customers by telephone, email and letter.Investigating and solving customers' problems.Handling customer complaints.Writing reports analysing the customer service.Assistance in signing of the contracts and preparation of prolongations.Preparation and processing of claims.

Украина

Jun'13–Aug'13. Distribution DepartmentMonitoring of the return of documentsControl the timing of delivery of ordersDaily reports regarding timing of deliveryMaintain relationships with existing clientsWorking in DWSystemJul'12–May'13. Business Development Contract logisticsPreparation of tender proposals:Collection info for tender preparation;Communication with all functional departments of the company regarding tender needs;Preparation/filling tender… Show more Jun'13–Aug'13. Distribution DepartmentMonitoring of the return of documentsControl the timing of delivery of ordersDaily reports regarding timing of deliveryMaintain relationships with existing clientsWorking in DWSystemJul'12–May'13. Business Development Contract logisticsPreparation of tender proposals:Collection info for tender preparation;Communication with all functional departments of the company regarding tender needs;Preparation/filling tender applications (RFI, RFQ).Customer support during the start up phase of the projectAssistance in preparation of Agreement documentsJun'12. Overland DepartmentCommunication with carriers about shipments, preparation info about delayed deliveries and invoicingMay'12. Air freight DepartmentAssistance in preparing the documents for shipments, communication with customers to clarify info according cargoesApr'12. Sea freight DepartmentAssistance in operational work, invoice processing in ACONMar'12. Rail freight DepartmentTracking wagons and assistance in operational workFeb'12. Customs Brokerage DepartmentAssistance in: Clearance of TR-PP, TR-PD, Passing ecological (radiological) control, Getting SES stamp, Clearance of import/transit declaration from bonded warehouse IM-40/IM-74Jan'12. Contract logistics DepartmentSupport for warehouse services of client Kraft FoodsAssistance at the start of cooperation with Imperial Tobacco GroupDec'11. Controlling DepartmentAssistance to Business Controller, support in month reporting, enter info into databaseNov'11. Sales DepartmentCold Calls, collected info about possible clients in VLogOct'11. Finance DepartmentReporting based on massive databases, communication with all departments according invoices, invoice processing in ACONSep'11. Business Development Contract logisticsSupport for warehouse services L'Oreal, Robert BoschAssistance in tender for Imperial Tobacco Group Show less

Master'S Degree (With Honors), Organization Of Transportations And Transport Management

Bachelor'S Degree (With Honor), Transport Technologies