Iryna Jones, Mba Email & Phone Number

-Accountable for building and managing multiple successful customer relationships and deliver value-added services in a proactive and innovative manner (implementation and postproduction customers);- Acted as central point of contact and escalation for delivery projects, technical and business issues (implementations) and governance for the customers and internal support teams.- Managed day-to-day delivery of contracted services, serving as the primary point of contact for escalations.- Effectively communicated directly with customer management and end users to ensure proper customer engagement, project planning, and prompt issues mitigation and resolution;- Facilitated ongoing reviews and optimizations of existing custom solutions and services; leverage industry best practices;- Lead technical and functional teams to ensure implementation and ongoing delivery are to budget, meeting or exceeding KPIs and SLAs, and to customer satisfaction; performed advisory role in ensuring the highest level of technical and operational delivery;- Conducted regular service performance reviews (clients and delivery teams) including daily/weekly/monthly/quarterly performance reviews, SLAs review, troubleshooting sessions;- Consistent daily tracking, monitoring and publishing of service requests/incidents/problems in ServiceNow and JIRA, provided ongoing review and status updates internally and to the customer;- Conducted resource and budget management assigned to the corresponding accounts;- Provided consulting and delivery assurance services before, during, and after systems implementations;- Navigated customer transition through internal operating procedures, from implementation to production support;- Facilitated contract reviews and negotiations for Agile Services renewals;- Participated in creating and documenting Agile Services internal processes and workflows, assisted Agile services leadership in hiring process, mentored and coached new team members.

Greater Denver Area

- Accountable for building and maintaining customer relationships and deliver post go-live services;- Managing day-to-day delivery of contracted outsourced services (application management and business operations) for 3 large accounts simultaneously with total projected hosting revenue over $7M;- Plan and oversee continual process improvement and customer satisfaction (improved client satisfaction and reference-ability from 41% (2015) to 49% (2016));- Played an advisory function in ensuring the highest level of technical and operational service delivery;- Strategize for and execute client meetings on and off site; define and implement technical and business road maps;- Govern across all areas of services including change management, problem and incident management, custom development, release management, environment management for several hosted clients;- Lead technical and functional teams to ensure delivery is to budget, meeting or exceeding KPIs and SLAs.- Facilitate contract negotiations for renewals, implementations/upgrades and additional systems integration;- Navigate client transition through internal operating procedures, implementation to production support;- Conduct regular service performance reviews (clients and delivery teams).- Act as central point of contact and escalation for all projects, accounts, technical issues and governance for the clients and internal support teams.

Greenwood Village, Co

- Worked as CareAdvance Enterprise consultant on product implementation, enhancement, integration or audit projects. - Provided analytical input to document client business requirements, built and tested custom content solutions. - Lead the attainment of customer goals through detailed application design documentation; system configuration; knowledge transfer and business process re-engineering.

Golden, Co

• Ensured a successful transition of care from institutions to lower cost settings;• Responsible and accountable for coordination of services and care management through an interdisciplinary process in cross-departmental environment to optimize cost effectiveness and quality of care (90+ clients);• Conducted the eligibility assessment and detailed analysis of the client’s needs based on strong knowledge of state/federal regulations and clinical records evaluation and performed an ongoing coordination of multiple services;• Completed Medicaid certifications and prior authorizations to ensure efficient and cost effective resource utilization and regulatory compliance; • Served as a key liaison and perform systematic collaboration with multiple healthcare agents.

• Developed and implemented a Risk Assessment model;• Interviewed more than 30 representatives of UCH’s executive team;• Identified auditable entities within UCH that pose the highest degree of relative risk;• Participated in development of strategic plan (FY 2012) of UCH’s Internal Audit & Compliance Department.

Denver, Colorado

Supreme Health Care is a home health company that offers a wide range of unskilled and skilled medical services to more than 200 patients in the community.• Organized and synchronized the activities of various managers and departments within a company;• Performed projects planning and scheduling though extensive interaction with outside agencies and organizations and company’s key personnel; • Achieved 36% improvement in customer satisfaction.

Mba, Health Administration

Activities and Societies: HASA, HFMA, MGMA, Golden Key International Honor Society

Bsw, Social Work

Dean's List for Academic Achievement

Social Work And Psychology, Gpa 4.0

Education record