-Provided personalized customer service at the highest level; -Handling multi-products and services as required by the organization;-Selected as Employee of the Month in November 2017 for providing excellent service;

- A deputy of a Team Leader; monitoring the work of the CS agents, guiding them and resolving their queries; - Providing error-related feedbacks to CS agents; reporting to a Team Leader.- Resolving passenger's complaints, both post and pre-flight;- Taking escalation calls;- Providing general information / Promoting QR Product; -Resolving the most complex product-related queries.- Real Time Monitoring – service level monitoring.- Reporting to the finance department;… Show more - A deputy of a Team Leader; monitoring the work of the CS agents, guiding them and resolving their queries; - Providing error-related feedbacks to CS agents; reporting to a Team Leader.- Resolving passenger's complaints, both post and pre-flight;- Taking escalation calls;- Providing general information / Promoting QR Product; -Resolving the most complex product-related queries.- Real Time Monitoring – service level monitoring.- Reporting to the finance department; preparing daily sales and productivity reports. Show less

• OneWorld Airline Alliance Help Desk • Cooperation with the airlines – members of One World alliance via phone and mail• Assistance with creating and selling One World Products, tarifiction• Offload/onload in Altea DCS, manual ticketing, issues of online upgrades

-Processing new reservations; changes to existing reservations; quoting the correct fares, rules of carriage; -Issuance / re-issuance of tickets;-Processing any refunds through telephone, email;-- Ecommerce support: navigating customers through the website; amend online bookings; troubleshoot technical difficulties;

-being the first point of contact for the ticket-holders;-providing information and customer service for ticketing matters; -general training about UEFA and Tournament organization -customer service excellence