Iryna Trishyna, Pmp Email & Phone Number

Toronto, Ontario, Canada

Toronto, Canada Area

Initiated, planned, and executed learning management system projectsResponsible for management of all project phases from initiation to closingFacilitated business English and the final project course with the focus on business plan creation and project management knowledge areasProvided guidance to learners on such areas as project planning, market research and business communicationsDefined and articulated learning outcomes, performance measurements and metrics, and suggested improvements for business and project plans

Mississauga, On

Demonstrated expert level with MS Office, such as Word, Excel, Power Point while generating quality assurance reports and presenting call center data to the management teamImplemented daily complaints report which helped senior management team to produce a clear action plan to address complaint root cause, leading to a reduction in complaints rate and increased CSATDemonstrated solid analytical skills while reviewing call center processes to identify gaps and provide recommendations for improvementLiaised with internal teams and external vendors to align quality assurance processes across the boardTeamed up with the quality assurance colleagues to develop new quality standards, resulting in higher customer satisfaction rateAwarded a Star Award, given to top performing employees, for providing senior management and executive teams with quality assurance reports and customer data analysis promptly and efficiently

Toronto, On

Developed dashboards on consumer trends in retail and travel industriesUtilized various metrics tools such as ComScore, Nielsen, PMB, and Infosys to analyze consumer behavior and provide findings to the management teamGenerated consumer reports using MS ExcelResearched behavior and trends of Millennial consumers and recommended strategies to target this age group as a part of Millennials/Consumer Insight project

Miami, Florida, United States

Chicago, Illinois, United States

Post-Graduate Certificate, Data Analytics

Data Mining, Data Analysis, Python, R, Power BI

Strategic Marketing & Business Entrepreneurship Diploma

Master'S Degree, Linguistics, English And German Languages