Isabela Zhang Email & Phone Number

Sydney, New South Wales, Australia

• Greet incoming QANTAS passengers and conduct rapid assessments to determine their security risk on behalf of TSA. • Deliver exceptional customer service in a dynamic business environment. • Conduct passenger interviews to gather key information and assess whether further interventions are required. • Undertake routine security checks and escalate any high-risk passengers for further assessment. • Prepare and maintain documentation in relation to high-risk passengers or passengers engaging in illegal activity. • Collaborate with law enforcement to address unruly or high-risk passengers. • Communicate with passengers, maintaining a positive, professional attitude even in challenging interactions. • Demonstrate high standards of integrity, accountability and respect and adhere to all company policies and procedures.

Sydney, New South Wales, Australia

• Identify target clients and create sales funnel. Provide top class post-sale services to maximise satisfaction.• Coordinate with producers and on-air talents to create marketing contents, new ideas and segments.• Plan project schedules of production, editing and duplication of marketing materials (e.g., promotion videos and posters) for timely delivery.• Drive sales targets by negotiating deals and managing payment processing. Achieve annual sales revenue over $800k.

Sydney, New South Wales, Australia

• Develop new clients according to company's strategy and sales targets. Collaborate with marketing department to carry out promotions’ events.• Establish and maintain customer relationship with many local companies, such as Robert Oatley, Integria Healthcare (Thompson's) and Bank of China.• Lead production team in delivery of media support project to achieve branding and sales goals. Respond to over 30 customer calls per day, increased sales by 24%.• Listen and well understand customers' requests, achieve and maintain high level customer satisfaction and positive feedbacks.• Work outside ordinary hours to adapt client's location and working hours, manage to deliver project outcomes to customer within specific timeframes

Beijing, China

• Aid general manager in coordinating, directing, and planning daily business operations.• Help to create weekly schedules to ensure shifts go smoothly, monitor daily operations and people management as necessary.• Develop and maintain long-term relationships with VIP and high potential clients, establish good connections with key business executives and stakeholders.• In charge of business development team.

Perth, Western Australia, Australia

• Aid CEO in formulating and implementing organisation business development policies by direct management or through direct report managers.• Establish an efficient administrative team to maintain targeted sales, inventory, and order documentation.• Achieve 49 new accounts and over $27m annual revenue increase.

Beijing, China

• In charge of brand marketing team and assist in trade marketing team. Plan local marketing campaigns to promote brands, products, and services, especially in supermarkets and catering industries channel.• Lead Tiger Translate marketing campaign to increased trade marketing by 37%.• Participate in off-line and online social media projects, conferences, and events to increase brand awareness, such as road shows and national brand sponsorship programs.

Beijing, China

• Maintain excellent relationship with customers and develop new business opportunities.• Establish more than 16 new core partner relationships while handling 35 existing clients.• Develop innovative strategies to accomplish sales objectives and boost long-term profitability. Achieve 230% completion rate of annual sales targets.• Award of Outstanding Employee of the year.

Beijing, China

• In charge of government and enterprise industry clients in Northern China, including projects within the operator, power, tobacco, and government industries. Lead several software development and system integration projects as a project manager.• Be responsible of software development for MIS, ERP, OA, as well as the establishment, security maintenance and system management of large bureau interconnection networks.• Key Performance: - Collaborated with Cisco to achieve annual sales revenue ¥45m. - Proved successful working within tight deadlines and fast-paced atmosphere. - Worked effectively with customer relationship management team to maintain optimum levels of communication and efficiently complete projects.

Diploma, Screen And Media

Bachelor'S Degree, Business, Management, Marketing, And Related Support Services