Isa Nasrullah Email & Phone Number

Toronto, Ontario, Canada

Toronto, Ontario, Canada

- Conducted personalised coaching sessions with new hires to facilitate skill development and performance improvement- Facilitated team huddles to share updates, discuss challenges, and reinforce training objectives- Analyse data and generated reports to monitor employees and identify areas for improvement

750 Lawrence Avenue West, North York, Ontario

- Monitored and analyzed various information sources, including detection systems and reports, to evaluate and investigate potential financial crimes.- Stayed up-to-date with financial crimes risk trends, regulations, and compliance standards to ensure adherence and implement necessary improvements.- Provided an exemplary level of customer service to clients and company personnel.- Increased customer satisfaction by resolving issues.- Multiple Fraud Saver Award for saving clients from being a victim of scams- Met all the KPI including AHT, VV tool enrollment, and ECRM case created as per the client's request.

Dhaka, Bangladesh

- Identified target market through data analytics - Improved business direction by prioritizing customers and implementing changes based on collected feedback.- Listened to customer details and offered matching solutions to meet a wide range of requirements.- Responded to in-person and telephone requests for information about company offerings.

194 Chester Road, Sunderland, Sr4 7He

My current goal is to make this company into a recognized accounting firm in the UK. My ability as a marketing graduate has enabled me to do the following :- Create and implement various marketing campaigns- Create an online presence- Making video blogs- Created and designed website content for www.kaiserandassociates.com- Attract new customers through various online marketing campaign

Https://Www.Facebook.Com/Funkedupbd/

• Handling day to day business activities• Successfully shifted target market due to growing demand• Managed to handle all customer complaints and inquiries • Portrayed good leadership role by aligning the business objective with customer demand• Built and maintained good relationships with both customers and suppliers

Gulshan 1, Dhaka, Bangladesh

• Successfully communicated the company activities in the quarterly newsletter • Collaborated with the whole Apex Team for the successful Grand Opening of its Dhanmondi - 27 Outlet• Effectively organized the Apex's annual function, Sales Conference 2016 • Helped to organize a fashion show ‘Passion for Fashion’ where Apex had an entire line of its latest studio collections• Successfully branded multiple stores across Dhaka for promotional purpose

Dhaka, Bangladesh

• Public speaking in front of large audience to promote google related products and service• Developed people skills • Helped to ensure that the audience became an active member of the Google Bus Community

17, Dhanmondi R/A, Road No. 2 Dhaka 1205, Bangladesh

• Wrote reviews of books, author, movie, and TV shows• Conducted interviews for cover stories• Successfully covered events - Valentine's Day, International Mother Language Day, and Bengali New Year• Effectively met deadlines and tight schedules

Master’S Degree, Msc Business With Marketing Mangement, 2:1

• Business Analysis – Business Game (Strategic Management for Competitive Advantage) • Won first prize – for the Data Transfer Challenge.

Bs In Economics, Economics, First Class

Activities and Societies: Brac University Economics Club, Brac University Heritage Forum Participated in Scribbler’s Den, essay writing.

A Level (Advanced Level), Science, 2Nd Class

O Level (Ordinary Level), Science & Commerece, Fist Class