A varied role, allowing me to project manage as well as staying creative.My tasks include:- Manage the procedure, implementation, tracking and measurement of marketing campaigns.- Take responsibility for the organisation of trade shows or exhibitions.- Updating databases and using a customer relationship management (CRM) system.- Tracking, measuring and reporting on marketing KPIs and communicating these back to the leadership team on a regular basis.- Build email campaigns using our CRM platform.- Writing and proofreading creative copy for email campaigns and landing pages.- Assist our sister company, Crisite Data, with their marketing efforts

A steep learning curve during my apprenticeship, due to COVID 19 and company changes meant a jump into the deep end via an uptake in responsibility. My tasks included: - Regular reporting on marketing performance across all channels. Feeding insights back to management and using data to optimise performance and drive ROI for future marketing activity.- Deploying successful marketing campaigns and owning implementation from ideation to execution- Manage third party agencies, ensuring all campaigns are optimised for best performance.- Build engaging campaigns for customers and prospects, to deliver key messages with a view to being the market leader within the sector. Ensuring brand guidelines and tone of voice are consistent.- Building strategic relationships with industry vendors such as HPE, Dell, Barracuda and many others- Be a main point of contact for the Marketing team- Manage and analysing customer satisfaction to improve overall Net Promoter Score

Working towards my Digital Marketing Level 3 qualification my role varied and encompassed many areas of marketing, all assisting the Marketing Manager with the following:- The creation and delivery of campaigns- Data entry and processing within Microsoft Excel and our CRM database system- Data profiling and data building, both online and via company contact- Creating email marketing templates- The preparation of company and industry events- Social Media campaigns- Website content updates- Customer testimonials and case studies- Company branded marketing collateral and documentationModules involved: Data Analysis, Customer Service Problem Solving, Implementation, Applies Specialist Areas (SEO, Email Marketing, PPC, Web Analytics and Metrics), Digital Tools (Digital Analytics), Industry Knowledge, Business Skills

I was tasked with the responsibility of providing support for our sales representatives. This involves dealing with customer requests, providing quotations, and information such as stock availability, delivery dates and prices. My main tasks included:-Processing orders-Answering customer queries-Speaking with customers via telephone, email and face to face-Processing and sending out invoices-Updating customer databases and maintaining records