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@twcable.com
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Isaac Addison is listed as Senior Technical Support Analyst based in Cincinnati, Ohio, United States. AeroLeads shows a work email signal at twcable.com and a matched LinkedIn profile for Isaac Addison.
Isaac Addison previously worked as Sr. Lead Technical Support Analyst (Promotion) at Spectrum and Technical Support Analyst 1 & 2 at Spectrum. Isaac Addison holds Bachelor Of Arts - Ba, •Major In Computer Digital Imaging •Minor In Computer Information Systems/Networking, 3.0 Gpa from The University Of Akron.
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Dynamic Senior Technical Support Analyst with 10 years' experience in IT concentrating on computer maintenance and networking. Basic-advanced skills in troubleshooting, construction, maintenance, and planning of special projects. Experienced with authoring / scripting languages, system administrative tools, management tools, and hyperterminal telnet programming. Proficient in Mac and PC environments and strong leadership skills with interests in opportunities of advancement.
Listed skills include Troubleshooting, Technical Support, Customer Service, Leadership, and 18 others.
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-Monitored the progress of Support Specialists on a daily basis.-Monitored the technical operation of the data network/cable plant.-Acted as a mentor for all Technical Customer Care Support Specialists.-Coordinated, scheduled, and conducted technical training to new hires and existing employees.-Assisted Technical Support Specialists with customers.
-Provided technical support to residential Video, Internet, VoIP, and Wireless Networking clients. -Reviewed trouble call work orders to determine if the service problem can be resolved over the phone.
-Executed assembly processes on the chassis line; inspected parts for defects.
-Tutored students individually and in small / large groups, reinforcing classroom concepts and assisting with lessons and assignments.-Operated multimedia equipment, including SMART Board, film / slide projectors, and tape recorders.
-Guarded industrial and commercial properties against fire, theft, vandalism, and illegal entry.
-Greeted customers, assessed their needs, made recommendations, and helped locate computer hardware/software to fit their personal needs and technical requirements.-Maintained current knowledge of technology sales / promotions, store policies, and security practices.-Processed sales at the register. Managed cash, checks, and charge slips; balanced cash.
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Isaac Addison is listed as Senior Technical Support Analyst.
AeroLeads has found 1 work email signal at @twcable.com for Isaac Addison.
Isaac Addison is based in Cincinnati, Ohio, United States.
Isaac Addison has worked for Spectrum, General Motors, The University Of Akron, Anderson Security Agency, and Compusa.
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Isaac Addison holds Bachelor Of Arts - Ba, •Major In Computer Digital Imaging •Minor In Computer Information Systems/Networking, 3.0 Gpa from The University Of Akron.
Isaac Addison is listed with skills including Troubleshooting, Technical Support, Customer Service, Leadership, Training, Web Design, Microsoft Applications, and Microsoft Networking.
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