Isaac Arias Email & Phone Number

Jacksonville, Fl, Us

United States

-Resolved problem tickets through ServiceNow within the SLA time limit, resulting in excellent customer service. -Documented customer interactions and solutions in the help desk ticketing system (ServiceNow) and followed up on pending requests.-Managed user accounts, groups, and permissions using Active Directory-Troubleshoot and resolve issues related to network connectivity, authentication, and security. As well as hardware issues including monitors, printers, and RF scanners.-Maintained a high level of customer satisfaction and professionalism in all communications-Asset new equipment and update inventory with equipment that needs to be deployed or needs to be retired. -Imaged Windows laptops for new hires prior to start date-Installed and setup thin clients for work stations

Jacksonville, Florida, United States

-Efficiently submitted IT troubleshoot tickets for equipment failures resulting in reviving unused stations and optimizing associate allocation which contributed to a notable rise in service volume.-Skillfully formulated solutions for diverse challenges, such as equipment malfunctions, incoming trailer complexities, and weather-related disruptions affecting workflow, by analyzing data on merchandise types and processing durations, resulting in enhancing operational efficiency and productivity.-Effectively led and supervised a dynamic team of 15+ employees in a high-energy environment, successfully achieving volume targets while upholding strict safety protocols.-Conducted comprehensive training sessions for associates on critical new programs and software essential for processing and repairing incoming merchandise at Amazon resulting in heightened confidence among team members in their roles, leading to increased operational efficiency and equipping them with valuable skills for future career advancements.-Demonstrated commitment and a customer-driven mindset by introducing innovative ideas, such as implementing radios for seamless communication between the transportation and inbound teams, resulting in effectively reducing communication gaps, and expediting shipments entering and leaving the facility.-Exemplified a standard of exceptional area cleanliness and preparedness, becoming a role model for other associates to follow in order to have a strong start of shift, resulting in increased productivity for the company.