Isaac Batman Email & Phone Number

Bloomington, Indiana, United States

Bloomington, Indiana, United States

Monitor and maintain cloud, network, server hardware, operating systems and related application software . Install, maintain, repair and support computing systems (Windows and Mac) as well as provide support for other computing related devices including printers, scanners, and mobile devices.Troubleshoot and repair In-House Hardware and Software Platforms as needed. Support relevant employee education and training.Configure and maintain backups of all computing systems; support all Microsoft Office productivity applications and various other departmental applicationsDiagnose, troubleshoot, and repair computing related issues/questions for a staff with diverse levels of IT familiarity. Troubleshoot and resolve software, operating system, and networking problems.Assist organization employees with IT related questions in person, electronically, and by telephone, providing technical support to end users, including analyzing and troubleshooting computer support problems and applying understanding of computer software and hardware products and services to resolve user issues.Schedule, perform, and monitor system backups and, when necessary, perform data recoveries.Install new software releases and system upgrades. Evaluates, recommends and/or installs patches.Provide support for organizational users relating to Google Email, Calendaring, Docs, Sheets, and Contacts.Works within a team environment, including Scrum practitioners, business analysts, designers, developers, and testers, to address the programming needs of visionary clients and develop state of the art user experiences.

· Own support issues full-cycle from start to finish· Answering initial and follow-up customer calls who have service and technical support issues· Phone call and service ticket queue awareness and ownership· Dispatching to customer location within city service area to pick up, drop off and configure LAN equipment.· Ability to troubleshoot connectivity and services issues with a customer, both over the phone and in persono Supporting and troubleshooting Email and broadband connectivity issues, including ADSL, SDSL, IDSL, T1, FTTH.o Supporting and troubleshooting hosted domains, DNS, Registry, VPS, and Business and Residential VoIP services Customer billing and invoicing support· Providing timely and thorough resolution of all issues raised by customers, as well as documenting all actions· Maintaining consistent quality and performance metrics as set out by management

Provides ongoing end-user support including localized, personal training of hardware and software, andanswers questions.Troubleshoots problems, contacting hardware and software vendors when necessary.Responds to telephone, e-mail, walk-in, and help desk system trouble tickets. Calls are entered into thesystem tracking system.Configures and deploys new and removes old desktop computers, printers, and peripheral equipment.Researches products and requests quotes for user technology solutions. Creates Purchase Orders for Cityfinancial systems ensuring all applicable City financial and purchasing policies are followed.Receives, verifies and records items shipped to the ITS department. Maintains accurate inventory on allitems received or installed.Identifies, diagnoses, and resolves problems, and provides preventative maintenance on existing desktopcomputers, laptop, mobile devices, printers, and peripheral equipment to prevent further occurrences.Keeps current with industry trends and technologies.Take all reasonable steps to maintain a safe work environment.

Bloomington, In

Small business work with full IT support and deployment.Working with clients to support IT problems and fixing issues using knowledge and research. After hours updates and support on remoting servers and WiFi APs. Traveling to locations to upgrade workstations and provide on site support.Using VirtualMachine converters to set up old machines to use on new workstations.Recording hours, documenting tasks, and updating internal notes.

Bloomington, Indiana, United States

Contractor from TEKSystems working for IU Health.Collaborate with IT leadership for large-scale technology migration projects.Install workstations for company employees, and self-troubleshooting.Deployment of PCs, laptops, printers, mouses, keyboards, monitors, scanners, TVs, cable management.Using imaging software to set up Igels with virtual login and adding local printers to software.

Bloomington, Indiana Area

Cross trained in multiple departments. Prep and curve medical sheaths. Filled out electronic and paperwork orders. Followed documentation to complete work orders per Cook standards.

Seymour, Indiana

Focus on using technology (i.e. computer programs) to solve technical issues in the warehouse.Identified merchandise problems in the warehouse.Developed unique solutions for organizational and technical hiccups.Utilized Linux to solve to fix freight issues.

Bloomington, Indiana

Cleaned facilities.Promoted to maintaining clean room facilities under extremely strict guidelines (D, C, and B grade).Followed strict SOPs and protocol.

Doing everything from mowing, fencing, shoveling snow, and other contracting jobs. A very team oriented job.Works well with others. Used to working 40 plus hours a week plus any overtime opportunities I can get.

Bedford, Indiana

Handled money on a daily basis by counting draw and correcting change. Did any help in the kitchen from cooking food or assembling sandwiches. Cleaned, swept, mopped floors also took the trash out and cleaned the kitchen. Helped close up the store on several nights.

Cybersecurity

Cybersecurity, Information Technology