Isaac Broad

Isaac Broad Email and Phone Number

Workforce Planning Analyst @ bet365
United Kingdom
Isaac Broad's Location
Staffordshire, England, United Kingdom, United Kingdom
About Isaac Broad

European Customer Account Supervisor for bet365’s head office in Stoke.

Isaac Broad's Current Company Details
bet365

Bet365

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Workforce Planning Analyst
United Kingdom
Website:
bet365.com
Employees:
7152
Isaac Broad Work Experience Details
  • Bet365
    Workforce Planning Analyst
    Bet365
    United Kingdom
  • Bet365
    Customer Account Supervisor (European)
    Bet365 Jan 2023 - Present
    As part of the role I undertook the role of shift management to ensure that my advisor resource was deployed effectively so that our departmental expectations when it came to Service Level Agreements were met on a consistent basis. I also ensured that within my own team that they were developed on a regular basis so that they could reach their potential within the advisor and team leader role.This role meant that I oversaw multiple different gambling licences and ensured that when it came to customer service, that we were complying with this at all times. This was particularly key when it came to dealing with the complaints role and ensuring that our players were protected by our responsible gambling policies.
  • Bet365
    Customer Verification Risk Analysis (Secondment)
    Bet365 Nov 2022 - Jan 2023
  • Bet365
    Company Rotation
    Bet365 Aug 2022 - Oct 2022
    Stoke-On-Trent, England, United Kingdom
  • Bet365
    Operations Management Graduate
    Bet365 Oct 2021 - Oct 2022
    Stoke-On-Trent, England, United Kingdom
    Operations management graduate scheme at Bet365 based in Stoke-On-Trent. This role provides me with an experience within the growing industry of online gambling. This role has an 18 month development programme within the business to introduce us to all aspects of the organisation and an introduction to the different sectors that operate within Bet365.
  • The Royal Oak - Eccleshall - Joules
    Bartender
    The Royal Oak - Eccleshall - Joules Jul 2021 - Oct 2021
    Eccleshall, England, United Kingdom
    Bartending and serving customers with drinks and food during busy times, this role provided me with a key experience in customer service, as well as adapting effectively during stressful times to provide the best service to customers possible.
  • Star Pizza
    Delivery Driver/ Customer Services
    Star Pizza Mar 2020 - Jun 2021
    Delivering food and soft drinks to the local area to Eccleshall for Star Pizza, an establishment that has been in place for nearly 20 years. During the period of Coronavirus the work opened up with the majority of local residents being old this created a gap for a delivery service in the local area.
  • Genesis Process Solutions Ltd
    Data Entry Technician Specialist
    Genesis Process Solutions Ltd Aug 2019 - Oct 2019
    Stoke-On-Trent, United Kingdom
    Seasonal Contract work provided by Genesis to provide a clear database for a company that they work with, data was required to be removed from a previous database of 2017 customers into a more updated list. Taking into account Liquidated, as well as companies who were currently dissolved which would make it easier for the paired company to locate potential clients.
  • Tiger Jack Limited
    Bar Staff
    Tiger Jack Limited Sep 2017 - Aug 2019
    Stoke-On-Trent, United Kingdom
    Bar staff and waiting on staff, providing each and every customer with a unique experience to ensure that they felt part of the business whether they were in for a quick drink or were a resident in one of our 4 hotel rooms.
  • The Olde Smithy
    Kitchen Porter
    The Olde Smithy Aug 2015 - Sep 2017
    Eccleshall, Staffordshire, United Kingdom
    Further experience of the kitchen with continuous preperation of starters, as well as filling in for chefs who were off ill during July 2017 providing experience of cheffing to a particular level.

Isaac Broad Education Details

Frequently Asked Questions about Isaac Broad

What company does Isaac Broad work for?

Isaac Broad works for Bet365

What is Isaac Broad's role at the current company?

Isaac Broad's current role is Workforce Planning Analyst.

What schools did Isaac Broad attend?

Isaac Broad attended Nottingham Trent University, Sir Graham Balfour, Sir Graham Balfour.

Who are Isaac Broad's colleagues?

Isaac Broad's colleagues are Joe Andrews, Nicole Chapman, Nikolaos Sarlikiotis, Χρ Κιηφ, Harry Langstaff, Satomi Ohno, Paul Wilkinson.

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