Isaac Broad Email and Phone Number

As part of the role I undertook the role of shift management to ensure that my advisor resource was deployed effectively so that our departmental expectations when it came to Service Level Agreements were met on a consistent basis. I also ensured that within my own team that they were developed on a regular basis so that they could reach their potential within the advisor and team leader role.This role meant that I oversaw multiple different gambling licences and ensured that when it came to customer service, that we were complying with this at all times. This was particularly key when it came to dealing with the complaints role and ensuring that our players were protected by our responsible gambling policies.

Operations management graduate scheme at Bet365 based in Stoke-On-Trent. This role provides me with an experience within the growing industry of online gambling. This role has an 18 month development programme within the business to introduce us to all aspects of the organisation and an introduction to the different sectors that operate within Bet365.

Bartending and serving customers with drinks and food during busy times, this role provided me with a key experience in customer service, as well as adapting effectively during stressful times to provide the best service to customers possible.

Delivering food and soft drinks to the local area to Eccleshall for Star Pizza, an establishment that has been in place for nearly 20 years. During the period of Coronavirus the work opened up with the majority of local residents being old this created a gap for a delivery service in the local area.

Seasonal Contract work provided by Genesis to provide a clear database for a company that they work with, data was required to be removed from a previous database of 2017 customers into a more updated list. Taking into account Liquidated, as well as companies who were currently dissolved which would make it easier for the paired company to locate potential clients.

Bar staff and waiting on staff, providing each and every customer with a unique experience to ensure that they felt part of the business whether they were in for a quick drink or were a resident in one of our 4 hotel rooms.

Further experience of the kitchen with continuous preperation of starters, as well as filling in for chefs who were off ill during July 2017 providing experience of cheffing to a particular level.