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Experienced professional accountable for managing the full end-to-end client lifecycle, including acquisition, onboarding, adoption, success, retention, and growth. Known for a continuous improvement mindset and a focus on delivering exceptional customer experiences aligned with industry best practices. Adaptable and quick to grasp new concepts, I successfully transitioned to a commercially focused role, working closely with enterprise clients. My success is driven by partnering with cross-departmental leaders to develop and implement strategic in-house initiatives.
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Enterprise Account ExecutiveDolby OptiviewKelvedon, Gb -
Enterprise Account ExecutiveDolby Europe Nov 2024 - PresentLondon Area, United Kingdom -
International Team Lead And Senior Account DirectorHaiilo Jan 2024 - PresentLondon, England, United KingdomExpanding my role to manage the international account management team and help execute a range of strategic initiatives as we build value through our customer base and expand our solution footprint globally. Responsibilities include:Lead the international account management team Retention and growth strategies New logo acquisitionMEDDICC & Gong enthusiast!Enablement and developmentRecruitment / onboarding1-1’s / Team meetingsPerformance reviews Management reportingRisk / Churn forecastingSales forecastingSupporting wider organisational functions (sales, marketing, customer success, rev opps, support, product, solution consultants etc)Marketing - content creation, event participation, customer case studies, customer communicationsProduct - pitch shaping, stakeholder representation, client migration -
Senior Account DirectorHaiilo Aug 2023 - Jan 2024London, England, United KingdomResponsible for Haiilo's key enterprise accounts in the EMEA region and lucky enough to work with some fantastic marketing and internal comms teams across the biggest brands globally. Responsibilities include:Manage portfolio of 50+ accounts / €2m+ ARRAchieve quarterly/annual retention and growth targetsStrategic Account PlanningCross sell, upsell, renewalsPipeline generationBusiness reviewsStakeholder mappingAlignment with Customer SuccessAlignment with Solution Consultants
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Account DirectorHaiilo Sep 2021 - Aug 2023London, England, United KingdomHaiilo is the leading employee communications and advocacy platform, with many of the worlds biggest and most recognised brands leveraging our technology to engage all employees, from corporate to frontline, with targeted communications.
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Account DirectorQumu Corporation Jan 2019 - Sep 2021London, United KingdomAfter spending many years working with Qumu's leadership team delivering key strategic initiatives internally I have elected to pivot to a customer facing role to focus on growth, net dollar retention and expanded business via SaaS, cloud migration, hardware, professional services, 3rd party technology sales.2020 achievements include:99% net dollar retention34% average increased account spend 24% increase to total book of sales$100k net new enterprise logo/55 day sales cycle -
Operations Director, EmeaQumu Corporation Oct 2014 - Jan 2019London, United KingdomResponsible for EMEA operations, including HR, Talent Acquisition, Employer Brand & IT. Member of Qumu’s Global Leadership Committee. Transferable skills include:• Spearheaded Qumu’s “People Operations” initiative focusing on customer lifecycle, product adoption and employee lifecycle• Commercially aligned with sales and marketing to ensure bookings, pipeline, revenue recognition, services, hardware, and sales forecasting aligned with the financial model and expectations of the board• Customer contracting, renewals (SaaS & Perpetual) & credit control• Cross functional data analysis resulting in significant technology consolidations and associated P&L returns
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Head Of OperationsKulu Valley Sep 2012 - Oct 2014London, United KingdomResponsible for UK sales operations, finance, compliance & HR. Member of Kulu Valley’s Leadership Team. Transferable skills include:• Customer contracting, renewals (SaaS & Perpetual) & credit control• Account management of tier 3 SaaS accounts• Internal/external (client side) media production & live event support• Partnered with senior financial and commercial consultants to develop strategic business growth models and report accordingly• Cross function alignment of commercial and finance teams• Employee Relations, developed successful employee lifecycle program to scale employee growth of 500% and deliver a 90% employee retention rate
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Operations ManagerKulu Valley Sep 2009 - Sep 2011London, United KingdomResponsible for Internal Communications, Finance, HR & Compliance • Emphasis on establishing efficiency and scale through introducing process, technology, and outsourcing options to optimise business development• Introduced new SaaS price book, customer renewal process and complimentary legal suite of commercial documentation to accelerate cash flow• Worked closely with early adoption customers such as Apple, Disney, Gillette and Deutsche Bank
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Front Of HousePortico Jul 2006 - May 2008London, United KingdomPortico is a specialist provider of high quality, tailored front and back of house guest services. • Contracted to 99 Bishopsgate Management a multi-tenanted building home to Deutsche Bank, Latham & Watkins, Korea Development Bank• Conference room facilities • Month end reporting, analytics and schedules• Employee induction and training• Front of house and switchboard to over 150 external client’s daily• Overseeing the operation of our marketing suite, including all VIP clients• Building security• Member of the Portico Editorial Committee
Isaac Burton Skills
Isaac Burton Education Details
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Frances KelseyMath, English, Biology, History And Geography -
Frances KelseyA Level
Frequently Asked Questions about Isaac Burton
What company does Isaac Burton work for?
Isaac Burton works for Dolby Optiview
What is Isaac Burton's role at the current company?
Isaac Burton's current role is Enterprise Account Executive.
What is Isaac Burton's email address?
Isaac Burton's email address is is****@****umu.com
What is Isaac Burton's direct phone number?
Isaac Burton's direct phone number is +4420701*****
What schools did Isaac Burton attend?
Isaac Burton attended Frances Kelsey, Frances Kelsey.
What are some of Isaac Burton's interests?
Isaac Burton has interest in Media.
What skills is Isaac Burton known for?
Isaac Burton has skills like Management, Saas, Account Management, Strategy, Cloud Computing, Leadership, Integration, New Business Development, Project Management, Crm, Salesforce.com, It Strategy.
Who are Isaac Burton's colleagues?
Isaac Burton's colleagues are Julie Ann K., Edwin Wilson, Mike Del Santo, Jay Rana, Thomas Antioch, Michael Eckert, 熊金水.
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Isaac Burton
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