I manage the deployment, configuration, and maintenance of network infrastructure including switches, routers, firewalls, and more. My role involves optimizing network performance through meticulous network address assignment, routing protocol configuration, and implementation of robust security measures such as authentication and authorization setups.I provide comprehensive technical support to City employees, ensuring seamless operation of hardware, software, and network systems. This encompasses resolving complex technical issues, documenting solutions, and contributing to the efficient functioning of departmental activities.Additionally, I assist other IT personnel in administering, securing, and maintaining all IT systems, equipment, and applications, prioritizing data integrity and operational continuity.

Results-oriented IT Director at Datawise Solutions, a top-tier Managed IT Services provider. Specialized in WISP, network optimization, server support, and backup infrastructure, IT design and construction. Known for implementing tech solutions that boost efficiency and client satisfaction. Skilled in strategic planning, team leadership, and navigating complex technical environments. Adept at fostering collaboration for successful project delivery. Passionate about aligning IT initiatives with business goals for impactful outcomes.

As the Network Administrator, I was responsible for designing, implementing, and maintaining the organization's network infrastructure. This included configuring and managing routers, switches, and firewalls, as well as monitoring and troubleshooting network issues. I also played a key role in the planning and deployment of new network systems and technologies, and I provide technical support to end users.My responsibilities also included developing and enforcing network security measures, including creating and managing user accounts, setting up and maintaining network access controls, and monitoring network activity to identify and address security threats. I also play a key role in the maintenance and management of the organization's server infrastructure, including configuring and managing servers, setting up and maintaining backups, and monitoring server performance.

During this tenure, I install, test, and service computer software, hardware, peripherals, and two-way radio-based communication systems. In addition, I maintain systems such as local area networks and complex software applications. Furthermore, I am responsible for analyzing user needs, sorting requests according to availability, choosing and proposing the most cost-effective approach, and offering budgetary details. Along with the above job duties, I receive, test, and install networking hardware and computers/servers. As well, I operate computer consoles and associated peripheral equipment to keep track of system performance, diagnose hardware issues, and report findings to vendors. Moreover, I install and troubleshoot equipment in fire trucks, HazMat vehicles, and police patrol vehicles.Below are some of my key contributions that I would like to share with you:•    Stayed abreast of technology advancements through staff meetings, vendor demos, and technical literature. •   Created high availability enterprise-level wireless network to connect multiple city buildings from over a mile distant.•    Collaborated with public works personnel in the FCC registration of SCADA Lattice Type Tower.•     Led a project to modernize the Police Department's interrogation rooms in partnership with Axon.•     Developed digital PO form by using Laserfiche to simplify process and store contracts, estimates, and invoices together.•     Upgraded firewall to incorporate two firewalls in high availability stack for redundancy in collaboration with the vendor.

As part of my job duties during this tenure, I performed a variety of tasks such as installing, configuring, and maintaining Windows networks, file servers, network cabling, and other relevant equipment, devices, and systems. Moreover, I was responsible for overseeing the installation and updating of software and applications. In addition to the above, I fostered positive and friendly customer support experience and cultivated strong relationships by delivering best-in-line customer service while demonstrating a calm and professional attitude. Furthermore, I contributed to installing, altering, updating, fixing, and diagnosing computer hardware, peripherals, and software.Here are a few of my key contributions that I would like to share with you:• Attained customer satisfaction by addressing queries/concerns and meeting client computing requirements• Maintained the highest level of privacy for all network-accessed, processed, and stored end-user data.