Isaac Evans Email & Phone Number

Washington, DC, US

Washington, DC, US

Washington, DC, US

In this role, I oversee all earned revenue operations within Arena Stage, including Box Office, Group Sales, Events & Rentals, Concessions, & the Gift Bar.

Washington, DC, US

Washington, DC, US

Washington, DC, US

In this role, I oversee all aspects of the patron experience from the moment they first reach out to Arena Stage or purchase a ticket to the moment they walk out the door. This includes all customer service functions for subscribers, singlet ticket buyers, group sales clients, and events/rentals clients, and also includes safety, security, parking.

Washington, DC, US

• Support the Senior Director of Sales and Audience Services in day to day management of the Audience Services team.
• Support the Group Sales department, including assisting with adherence to the marketing calendar, maintaining strategies and providing guidance to the team regarding meeting and exceeding revenue goals.
• Process events and rental payments, cafe and parking sales, and assist with outbound team management.
• In conjunction with the Assistant Director of Audience Services, oversee Tessitura system maintenance, including online sales path content, upsell operations, promotional offers, and inventory management; complete.
• In conjunction with the Assistant Director of Audience Services, plan and implement day-to-day training of Sales and Audience Services personnel on Tessitura ticketing software and relevant procedures.
• Responsible for maintaining the efficiency and staff retention efforts for the Sales Office and day-to-day operations with the main goal of meeting all revenue goals.

Washington, DC, US

• Lead the Group Sales Office and supervise Group Sales Associates in working towards and achieving revenue goals on both a show-by-show and seasonal basis.
• Manage group sales marketing, both print and digital, by creating and executing an annual plan and keeping said plan within budget for print advertising.
• Execute marketing plans with both print and online advertising; outbound calling; community visits; and other programs.
• Cultivate new and diverse audiences and partnerships for a wide variety of programming.
• Ensure our office maintains an excellent level of customer service to maximize retention within groups who attend performances at Arena Stage.
• Coordinate events within the Group Sales Office and assist with events within the Communications department at Arena Stage.

Washington, DC, US

• Reached out to prospective groups and organizations that might have an interest in seeing performances at Arena Stage; assisted them with booking and provided them with excellent customer service from their first.
• Processed payments; generated contracts, invoices, and receipts for those who are booking with us at Arena Stage.
• Designed marketing materials and write copy for group leaders to assist them in advertising their shows to their networks of attendees.
• Strategized with our team both weekly and on a season-length basis about how to best promote our shows to our groups and group leaders and strategize who to best reach out to about the performances.
• Hosted post-show discussions with artists involved with and in the show for group leaders who request an extra experience for their groups.

Washington, DC, US

• Took incoming calls to the sales office for ticket orders, ticket exchanges, subscriptions orders, and other patron needs.
• Advocated to patrons to purchase subscriptions and memberships and make donations to Arena Stage; during my time as a sales associate, I had consistently above average donation numbers.
• Assisted with will call, late seating, subscription processing, and other needs the communications department had.

Dallas, TX, US

Washington, DC, US

• Assist with all house management operations during the run of performances, including coordinating patron services and front-of-house operations with the box office, bar, and stage management.
• Be responsible for the patron's front-of-house experience, including solving seating difficulties and questions quickly and professionally while keeping the patron calm and happy with their experience.
• Train and assign responsibilities to ushers and assist with duties throughout the show, manage concessions, start performances, and run special events.