Isaac Foote Email & Phone Number

West Palm Beach, Fl, Us

West Palm Beach, Florida

As a contractor, I led 3 Windows Server teams through the complex migration of server environments from two major data centers scheduled for closure. I enhanced system reliability by overseeing effective configuration management using Microsoft Configuration Manager (SCCM), Ansible, and Windows Server Update Services (WSUS). In addition, I co-led a global task force dedicated to accurately assigning server ownership for effective vulnerability management. I played a crucial role during security audits, delivering detailed reports on Windows Server OS patching and ensuring compliance with security standards. Key highlights from my time in this role involved: • Managed daily support for OS patch management, end-of-life software tracking, and legacy data center operations, ensuring seamless continuity. • Led cross-training programs for Windows Server teams, enhancing capabilities and reducing skill gaps to meet expanded support needs. • Created and distributed monthly Windows OS patching compliance reports, maintaining a fully patched environment and mitigating security risks. • Provided ongoing support for 2,000+ legacy Windows servers during their migration to new data centers. • Directed a global initiative to ensure compliance for End of Life (EOL) operating systems and software.

West Palm Beach, Florida

In this role, I directed a Windows automation team, driving optimization across build, configuration, and patching processes. By managing the server provisioning environment and utilizing tools such as VMware vRealize Orchestrator (vRO), Microsoft Configuration Manager (SCCM), Ansible, and Windows Server Update Services (WSUS), I ensured streamlined operations and enhanced system performance.Furthermore, I provided critical consultation during security audits, collaborating with both internal and external stakeholders to deliver comprehensive reports and maintain compliance with patching processes. I co-led efforts to identify and assign server ownership for effective vulnerability management. I also spearheaded the evaluation and automation of the Windows Server decommissioning process, significantly reducing technical debt and boosting operational efficiency.By automating the server image build process across AWS, GCP, and private cloud environments, I improved deployment efficiency. I also led a team of up to 12 to manage the automation efforts to support both operations and engineering, setting project timelines and ensuring an efficient workflow. I ensured compliance for over 3,000 servers, prepared monthly compliance reports, and maintained readiness for security audits.Following are my key contributions to the role: • Developed new server imaging and processes using Packer, Ansible, and PowerShell, enhancing efficiency and security.• Created fully hardened "golden" images, reducing configuration time and improving security.• Produced monthly Windows OS patching compliance reports, enhancing overall security by ensuring a fully patched environment.• Saved $1.1M by migrating and decommissioning Windows Server 2012 servers, cutting Extended Security Update license costs.• Re-engineered the server build process, reducing build time from 5 hours to 30 minutes per virtual instance.• Implemented CIS and PCI-compliant hardened Windows Server images.

West Palm Beach, Florida Area

Here, I managed both Level 3 Windows Engineering and Level 2 Windows Operations teams, focusing on automating and optimizing repeatable processes to boost efficiency. I trained teams and streamlined workflows from engineering to operations, resulting in a smoother overall process.My responsibilities included overseeing Windows Server provisioning and SCCM environments, as well as co-managing Active Directory Group Policy Objects (GPOs) within the engineering team. Furthermore, I handled Windows Server builds, OS patching, and provided support for over 3,000 servers globally. During application upgrades, I collaborated with application teams to minimize downtime and enhance system performance.While leading a team of 12, including 3 offshore members, I scheduled meetings to accommodate global time zones, which improved team morale and work-life balance. I implemented key performance indicators (KPIs) and documented both incident and change management processes. Additionally, I developed and documented standard operating procedures (SOPs) for change management, ensuring consistency and reliability in our operations.An excerpt from the tenure includes the following: • Reduced patching timelines from 60 to 15 days, significantly enhancing security and compliance.• Delivered 24x7 Windows OS on-call support, ensuring continuous system availability.• Implemented a system to streamline audit compliance, consolidating processes and reducing outages.• Analyzed and resolved recurring issues, such as low disk space, improving system performance and reducing costs.

West Palm Beach, Florida

As the tech lead for Agile project teams and team lead for Windows engineering, I guided and mentored Level 1 and 2 Windows teams, significantly enhancing their technical skills and knowledge. I also supervised the Site Reliability Engineering (SRE) team, driving improvements in reliability and performance across our systems. I played a key role in managing office and data center relocations, as well as overseeing company acquisitions. My responsibilities included provisioning and configuring new Windows servers and partnering with the End User Computing (EUC) team to upgrade U.S. remote office devices from Windows XP to Windows 7. I also led the transition of desktop users from Windows XP to Windows 7 VDI, improving the user experience. In addition, I managed the decommissioning and cleanup of network and server equipment from old offices. As the SME for the technical team, I directed individuals to the appropriate teams for ticketing and incident management, which accelerated issue resolution and streamlined our processes. My accomplishments in this role included: • Ensured timely completion of critical projects, including the Windows Server 2008 end-of-life transition.• Maintained security vulnerabilities below 2% across 3,000 global Windows Servers.• Provided Tier-3 support for global Windows Servers, resolving complex technical issues.• Mentored Windows Server and Global Operations Center teams, delivering hands-on training and support.• Performed file restores for shared drives, ensuring data availability and integrity.• Delivered daily server support at field locations, traveling up to 50% to remote offices for hands-on assistance.