Isaac Foote Email & Phone Number

West Palm Beach, FL, US

West Palm Beach, Florida

• As a contractor, I led 3 Windows Server teams through the complex migration of server environments from two major data centers scheduled for closure. I enhanced system reliability by overseeing effective configuration.
• Managed daily support for OS patch management, end-of-life software tracking, and legacy data center operations, ensuring seamless continuity.
• Led cross-training programs for Windows Server teams, enhancing capabilities and reducing skill gaps to meet expanded support needs.
• Created and distributed monthly Windows OS patching compliance reports, maintaining a fully patched environment and mitigating security risks.
• Provided ongoing support for 2,000+ legacy Windows servers during their migration to new data centers.
• Directed a global initiative to ensure compliance for End of Life (EOL) operating systems and software.

West Palm Beach, Florida

• In this role, I directed a Windows automation team, driving optimization across build, configuration, and patching processes. By managing the server provisioning environment and utilizing tools such as VMware vRealize.
• Developed new server imaging and processes using Packer, Ansible, and PowerShell, enhancing efficiency and security.
• Created fully hardened "golden" images, reducing configuration time and improving security.
• Produced monthly Windows OS patching compliance reports, enhancing overall security by ensuring a fully patched environment.
• Saved $1.1M by migrating and decommissioning Windows Server 2012 servers, cutting Extended Security Update license costs.
• Re-engineered the server build process, reducing build time from 5 hours to 30 minutes per virtual instance.

West Palm Beach, Florida Area

• Here, I managed both Level 3 Windows Engineering and Level 2 Windows Operations teams, focusing on automating and optimizing repeatable processes to boost efficiency. I trained teams and streamlined workflows from.
• Reduced patching timelines from 60 to 15 days, significantly enhancing security and compliance.
• Delivered 24x7 Windows OS on-call support, ensuring continuous system availability.
• Implemented a system to streamline audit compliance, consolidating processes and reducing outages.
• Analyzed and resolved recurring issues, such as low disk space, improving system performance and reducing costs.

West Palm Beach, Florida

• As the tech lead for Agile project teams and team lead for Windows engineering, I guided and mentored Level 1 and 2 Windows teams, significantly enhancing their technical skills and knowledge. I also supervised the.
• Ensured timely completion of critical projects, including the Windows Server 2008 end-of-life transition.
• Maintained security vulnerabilities below 2% across 3,000 global Windows Servers.
• Provided Tier-3 support for global Windows Servers, resolving complex technical issues.
• Mentored Windows Server and Global Operations Center teams, delivering hands-on training and support.
• Performed file restores for shared drives, ensuring data availability and integrity.