Isaac Gerken Email & Phone Number

Knoxville, Tennessee, United States

• Support over 60 clients IT infrastructure and do required maintenance on site and over the phone
• Hardware installation: Network racks, servers, switches.
• Installation and termination of low voltage wiring in multistory buildings and offices
• Endpoint troubleshooting and problem resolution for PCs, printers, phones, etc.
• Working with 3rd parties and ISPs such as Datto, Sophos, etc.
• Responsible for initial PC setup including software installation, hardware upgrades andsetting up workstations

Knoxville, Tennessee, United States

• Responsible for on-site hardware installation, repair, and maintenance for over 30 offices
• Creating and installing internal servers
• Conduct office upgrades and configurations
• Prioritize service requests by utilizing an internal ticketing system to be able to beefficient and effective in solving associate’s needs
• Provide over the phone support and troubleshooting for in office employees
• Streamlined preventive maintenance to support timely completion of time sensitive projects

Farragut, Tennessee, United States

• Assist customers by providing information and resolving their complaints
• Meet and exceed sales and revenue goals on a weekly and monthly basis
• Extensive knowledge on computers (PC and Mac) and cell phone activations
• Provided troubleshooting and support to customers with pc and cell phone set ups
• Completed product demonstrations on complex technology topics in a way that was easyfor the client to comprehend
• Use de-escalation skills to understand client’s need and come to a resolution

Knoxville, Tennessee, United States

• Recording, Mixing, and Mastering recording sessions with clients.
• Sound Engineer on multiple advertisements with different companies and ad agencies.
• Dialogue editing and mixing on Television shows and podcasts.

Farragut, Tennessee, United States

• Resolving and de-escalating customer issues while maintaining a professional manner
• Assisted with unloading and stocking
• Operated cash register- issued refunds, assisted with returns and exchanges
• Worked in multiple departments including customer service, sales floor andinventory/stockroom