Isaac Gerken Email & Phone Number

Knoxville, Tennessee, United States

• Support over 60 clients IT infrastructure and do required maintenance on site and over the phone• Hardware installation: Network racks, servers, switches.• Installation and termination of low voltage wiring in multistory buildings and offices• Endpoint troubleshooting and problem resolution for PCs, printers, phones, etc.• Working with 3rd parties and ISPs such as Datto, Sophos, etc.• Responsible for initial PC setup including software installation, hardware upgrades andsetting up workstations• Maintain accurate documentation of service work via ticketing software (Autotask

Knoxville, Tennessee, United States

• Responsible for on-site hardware installation, repair, and maintenance for over 30 offices• Creating and installing internal servers• Conduct office upgrades and configurations• Prioritize service requests by utilizing an internal ticketing system to be able to beefficient and effective in solving associate’s needs• Provide over the phone support and troubleshooting for in office employees•Streamlined preventive maintenance to support timely completion of time sensitive projects

Farragut, Tennessee, United States

• Assist customers by providing information and resolving their complaints• Meet and exceed sales and revenue goals on a weekly and monthly basis• Extensive knowledge on computers (PC and Mac) and cell phone activations• Provided troubleshooting and support to customers with pc and cell phone set ups• Completed product demonstrations on complex technology topics in a way that was easyfor the client to comprehend• Use de-escalation skills to understand client’s need and come to a resolution

Knoxville, Tennessee, United States

•Recording, Mixing, and Mastering recording sessions with clients.• Sound Engineer on multiple advertisements with different companies and ad agencies.• Dialogue editing and mixing on Television shows and podcasts.

Farragut, Tennessee, United States

• Resolving and de-escalating customer issues while maintaining a professional manner• Assisted with unloading and stocking• Operated cash register- issued refunds, assisted with returns and exchanges• Worked in multiple departments including customer service, sales floor andinventory/stockroom