Enlightened, Inc. is an award-winning, HUBZone certified, Information Technology (IT) and Management Consulting firm dedicated to helping our clients achieve success in meeting their objectives and solving their problems.• NIST 800-53 and 171 internal and client compliance• FISMA (FIPS 199, 200, NIST series) compliance documentation• Office 365 implementation and management• VMware vSphere 6.5 cluster implementation and maintenance• Maintain Domain Controller, DNS, RADIUS, Test IIS production servers and print servers: Windows server 2008- 2012 R2• Hyper-V IIS production server implementation: Windows server 2008- 2012 R2• SharePoint management and design (SharePoint designer)• Vendor relations management: ISP, CDW, Checkpoint, Microsoft, Nortec, DUO, Cisco and VMware• Design and implementation of ITSM/ ITIL and ConnectWise Ticketing SaaS• Assisted enterprise with obtaining CMMI-Dev 3 and CMMI-SVC Level 2 certification• Manage Help Desk team and escalated tier III tickets• Project management and budget management for IS department• Implement MDM solution AirWatch and construct enterprise mobile plan• Implemented Cisco Meraki WAP and Cisco AMP endpoint protection

Boston Properties is one of the largest real estate investment trust (REIT) that develops and manage Class A offices all across the Unites States. Boston Properties diverse portfolio include primarily Class A office space totaling 47.7 million square feet and consisting of 164 office properties, five retail properties, four residential properties and one hotel. Boston Properties has significant presence in Washington D.C, Boston, New York and San Francisco.

MindSHIFT, a Ricoh company, is one of the largest managed service providers for IT outsourcing and cloud services. MindSHIFT provides IT support and major systems modernizations to meet specific customer needs.• Manage and deployment for 250+ seats including domain and exchange migration.• Onsite and remote support for various clients/ end users, 250+ seats and above.• Monitor server uptime and alerts with NOC team members using Solarwind.• Create, manage, and implement users in Active Directory.• Maintain and update Group Policies and Security Groups for user in Active Directory.• Support Exchange 2007 and 2010 including end user mailboxes, encryption and PostINI.• Troubleshoot various Microsoft Office products 2007 and 2010.• Re-image computers using Altiris, Ghost, and mindSHIFT re-imaging and back up software’s.• Malware troubleshooting with Trend Micro, Malwarebytes, Kaspersky Rootkits, and Microsoft Essentials.• Use MS CRM ticketing software to track help desk tickets.• Configure and troubleshoot LAN/ WAN/ WAP for various clients.• Install and configure Sonicwall VPN and MindSHIFT VPN.• Create .bat files for mapping network drives.• Troubleshoot peripherals such as network/local printers, monitors, and desktops.• Install, configure, and troubleshoot VMWare such as Citrix, VDI, and Kaseya.• Troubleshoot RIMM, BES, BIS for BlackBerry devices• Provide support for ActiveSync on iPhone/ Android handhelds.