-Implementing UX team structure and process in an agency environment-Leading UX strategy for key clients with over $60 million in agency billings-Advising agency leadership on UX impact and future growth-Integrating UX into new business pitches and business development-Designing and facilitating workshops with stakeholders and clients-Mentoring other UXers and collaborating with teams on UX artifacts including journey mapping, user flows, IA card sorting, sitemaps, wireframes, prototypes, AEM components, and design systems

I work across the lifecycle of projects, including conceptual ideation, establishing user flows, creating wireframes and prototypes, building and testing high-fidelity prototypes, designing and facilitating usability testing frameworks and surveys, and advising the agency on design systems and functional requirements.

I led uniquely diverse and wildly talented cross-disciplinary squads within IQVIA Training, Engagement & Events Solutions (TEES) specializing in emotional design, information design, interaction design, motion, and sound. I worked closely with the 18 individual design powers of the TEES Creative Studio to ensure that each creative decision was grounded in best practices in behavioral science, instructional design, content architecture, and storytelling to build practical, engaging solutions for complex real-world challenges in clinical research.Joining as the sole individual contributor, I defined the creative direction of our approach to design, established the structure of the design team, and was the primary decision maker in the scouting and hiring of illustration, design, motion, and sound talent. In addition, I participated in interviews for other key roles on the broader team. And, I was the key leadership stakeholder representing the creative team with counterparts in content, strategy, and project management.