I assist and respond to customer issues and inquiries, creating awareness of the Center through community outreach and connectivity. I grow profit centers by promoting club services to new and prospective members, delivering an exceptional customer service experience for club members. Sustaining and supporting membership retention through member engagement, I also provide personalized site tours for potential members. Additionally, I support operations at multiple facilities and perform other tasks as assigned to ensure the overall success of the club.

I anticipate the needs of my managers and team members, keeping them focused on critical gym operations, programs, and class offerings by resolving operational and administrative issues before they arise. Focused on retention, 80% of my daily activities focus on customer service. I strategize and coordinate both internal and external programs and events, overseeing event logistics in collaboration with internal partners and external vendors. I support the preparation of managers or team meetings, under a certain level of guidance. I schedule, maintain, and update calendar events, with some guidance. I also exhibit strong communication skills to effectively interact and share information with various gym stakeholders, including managing social media and a weekly newsletter.

I manage and forecast conflicts on 10 L7 managers' Google calendars. I collaborate with other Administrative Business Partners (ABPs) to resolve any upcoming conflicts. I set up meetings and adjusted them according to multiple time zones. I have consistent communication with L7s, ABPs, and SCs to stay ahead of shifting schedules and last-minute conflicts.

I prepared construction budgets by analyzing market conditions, the overall scope of the project, and the length of the project. I coordinated internal resources and third-party vendors for the seamless execution of multiple projects. I also assisted in the definition of project scope and objectives, involving all relevant internal stakeholders and ensuring technical feasibility.

I managed changes to the project scope, project schedule, and project costs using appropriate verification techniques. I reviewed the budget and project profitability status using the right project management tools and techniques. Additionally, I established and maintained relationships with third parties, vendors, and clients.