Isaac Ogun Email & Phone Number

England, United Kingdom

• Provided product knowledge about Barclays Card readers and accounts, presented options to new and existing business account owners. Resulting in satisfied account holders and gained an average of 20 new clients a week.
• Reduced business clients’ concerns by providing insight of various high value benefits unknown to account holders, leading to confident users of Barclays’ products.
• Gathered and verified client information through direct and indirect communication streams, reducing customer portfolio’s error margin to 5%. Identified and resolved root causes of client issues with Salesforce and.

London, United Kingdom

• Co-operated and managed a team of six to solve client escalation problems. Regularly updated assignment status within regular strict deadlines.
• Building customer knowledge of the accountant team and making decisions which optimised communication channels.
• Solved incoming client queries via email, phone, and in person. Built and ensured good customer relationships by assisting with onboarding, customer service.
• Worked directly with clients to provide IT support: POS Implementation, device set and processes documentation.

• Improved communication between tenants, landlords and solicitors that lead to 65% more positive Trustpilot and Google reviews.
• Increased visibility for multi-location offices with creating visual media content and assisting interior design for two flagship offices within Tower Bridge region. Governed social media and physical marketing.
• Led a team of marketing interns to promote firm’s law portfolio. Designed multiple marketing campaigns across London which drove the social media interactions to increase by 70% seen on Meta (Instagram and Facebook).

• Used Xero to complete bookkeeping and to practice daily assignments such as VAT returns, reporting and file storge. Used Excel for financial data entry, data analysis, and data automation for cash flow statements.
• Created and fulfilled invoices for accounts payable so payments that are owed to businesses are paid in a timely manner. Kept the company’s culture of meeting deadlines by dedicating time to proofread and being.