Manage a book of 300 small and medium-sized customer accounts covering all aspects of Microsoft 365.• Cover important concepts with customers such as licensing, optimization, demoing, and various Microsoft 365 products.• Develop relationships and managing customer meetings while helping customers plan roadmaps, implement strategies, and identify unique business needs.• Build pipeline and uncovering opportunities that have helped me reach revenue goals and KPIs.• Accomplish 100% of my activity goals and growing my book of business by over 15% year over year which a total of $1.6 million in revenue.• Serve as an active member of the Tools and Processes Champion committee which was tasked with working with teams to improve the day-to-day tools used by our team. Work with colleagues to build a better experience for team and customers.• Manage project with customers and bring in teams for implementation. Ensure that projects continue to progress in a timely manner according to the customer’s needs.• Act as Onboarding Buddy, and assist with onboarding and training new employees. Would have weekly learning sessions to help them with their product knowledge and shadow calls to give them critical feedback.

Trained SHI account executives on Microsoft products and licenses. Met with customers to learn information on their use case and helping develop a roadmap of the best licensing and services solutions. Earned Microsoft certifications.• Managed commercial account customers annual True Ups and Enterprise Agreement Renewals• Sold the benefits of SHI to customers for Microsoft’s Enterprise agreement and SHI's Cloud Solution Program as well as transitioning customers from old buying programs to the most recent offers• Top CSM for H1 in 2022. Hit 117% to goal for KPIs and generating over $1,000,000 in licensing and services revenue while only on the team for 4 months.

Received inbound inquiries from Adobe customers that are interested in Document Cloud Service and setting up meetings with customers to discuss their use case while aligning them with the best product that will solve their needs.• Reached Adobe’s monthly minimum quota of $25,000 for their PDF Services API product.• Connected with developers and transitioned them to Pay as you go or an Enterprise agreement or connected customers with technical specialist when applicable.• Trained new staff members on products and usage of CRM• Achieved KPIs of 60 new pay as you go registrations, minimum Enterprise quota, and engagements.

Handled outbound calls to Microsoft Azure customers to discuss usage. Drove up usage of Microsoft Azure by understanding customer needs and making recommendations to improve their experience. • Increased overall Azure usage with clients which added revenue to Microsoft.• Trained new hires and existing employees.• Assisted with voice of customer presentation for shareholders.• Achieved monthly goal for month over month ACR Azure increase and minimum of 75 engagements per day.

Ensured the store hit daily and monthly quotas.• Run a B tier store and generating revenue of $50,000 in device sales and $10,000 per month in recurring revenue from new accounts.• Hired and trained new and existing employees.• Improved the stores operational scorecard. Increasing from 36 to 92 in 2 months.• Handled merchandising and product management.• Improved performance in multiple locations that underperformed and set up a culture to consistently reach KPIs.

• Responsible for making sure the store hit daily and monthly quotas• Running outbound events to help drive store traffic • Hiring and training new and existing employees• Improving the stores operational performance scorecard • Responsible for completing store planogram • Merchandising and product management • Improved performance in multiple locations that underperformed and set up a culture to consistently reach KPIs

Assist with increasing sales numbers at one of the top stores in the nation.• Responsible for making the store is operationally compliant increasing the score from 40 to 87. • Helping store meet and exceed monthly metrics averaging 130% to goal.• Hiring and training new consultants.• Responsible for inventory control.• Performing weekly phone counts and monthly inventory counts.• Creating and verifying schedules for all consultants.

Individual contributor averaging 120% to goal for all metrics.• Taking over store manager duties while store was away from the store.• Handing daily operations such as processing out giveback, buy backs, and phone and accessory returns.• Coached staff in sales and training key holders.• Assisting with scheduling hours for the store and verifying time each week.• Keeping store in order by making sure tags were out and making sure planogram was completed each week.• Keeping reps focused on individual and store goals.

Individual contributor averaging 105% to goal for all metrics.• Electronics Specialist – Selling cell phones and accessories.• Floor leader given the responsibility to assist in opening and closing procedures as well as assisting fellow employees in training and sales.• Expert skills in sales resulting in achieving monthly sales goals. Additionally, provided professional customer service resulting in 100% customer satisfaction surveys.• Trouble shooting and quick fixing customer devices enhancing the overall customer experience.• Assists in store upkeep and merchandising.

• Work on 100% commission• Furniture Specialist – Sell Furniture and accessories• Expert skills in sales in achieving weekly and monthly goals for sales quota and furniture protection. • Following up with customer orders and keeping the customer updated on products increasing customers satisfaction and decreasing customer confusion• Assists in store upkeep and merchandising

Work on 100% commission as Electronics and Appliances Specialist - Sell electronics and appliance accessories.• Expert skills in sales in achieving monthly and yearly goals for sales, warranty, and accessory quotas.• Grossing an average of $750,000 in product sales annually.

Liaison for professional and hourly staff and serve as an on call correspondentActive leader and building manager of two facilities that total 200,000-300,000 sq. ft. and serves 3,500-5,000 participants dailyFirst point of contact and first responder to any incidents or accidents and responsible for documentationResponsible event manager for special events that are conducted outside of regular facility hoursResponsible for training new employeesPromoted from Informal Sports Supervisor to lead shifts and mentor 5-10 peer student employees

Taught four beginning basketball classes and was responsible for teaching more than 100 students the fundamentals skills of basketballCreated lesson plans and instructed four weight training classes consisting of 20 people per class on how to develop a workout program on their own and how to workout safely